Freshdesk (official)

Quickly embed the Freshdesk help widget, convert WordPress comments to tickets and seamlessly log your WordPress users into your support portal.

v2.4.1FreshworksUpdated Added 900 installs50% rating
23
Score
194
Errors
386
Warnings
+0
Change

Category Scores

Security0
Repo76
Performance100
Maintainability6

Issues to Review

Prioritized issue groups from the latest Plugin Check scan

580 findings

Maintainability

312

14 issue groups

Security

190

9 issue groups

I18n

59

2 issue groups

WARNINGMaintainabilityNon-prefixed functionFunctions declared in the global namespace by a theme/plugin should start with the theme/plugin prefix. Found: "_WO".57
Category
Maintainability
Occurrences
57
Severity
warning

Sample message

Functions declared in the global namespace by a theme/plugin should start with the theme/plugin prefix. Found: "_WO".

WARNINGMaintainabilityNon-prefixed global variableGlobal variables defined by a theme/plugin should start with the theme/plugin prefix. Found: "$GLOBAL".55
Category
Maintainability
Occurrences
55
Severity
warning

Sample message

Global variables defined by a theme/plugin should start with the theme/plugin prefix. Found: "$GLOBAL".

ERRORI18nText Domain MismatchMismatched text domain. Expected 'freshdesk-support' but got 'fd_ticket'.49
Category
I18n
Occurrences
49
Severity
error

Sample message

Mismatched text domain. Expected 'freshdesk-support' but got 'fd_ticket'.

WARNINGMaintainabilityNon-prefixed hook nameHook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "determine_current_user".47
Category
Maintainability
Occurrences
47
Severity
warning

Sample message

Hook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "determine_current_user".

WARNINGSecurityNonce verification recommendedProcessing form data without nonce verification.40
Category
Security
Occurrences
40
Severity
warning

Sample message

Processing form data without nonce verification.

ERRORSecurityOutput is not escapedAll output should be run through an escaping function (see the Security sections in the WordPress Developer Handbooks), found '$all_plugins[$plugin]['Name']'.38
Category
Security
Occurrences
38
Severity
error

Sample message

All output should be run through an escaping function (see the Security sections in the WordPress Developer Handbooks), found '$all_plugins[$plugin]['Name']'.

WARNINGMaintainabilityDirect QueryUse of a direct database call is discouraged.35
Category
Maintainability
Occurrences
35
Severity
warning

Sample message

Use of a direct database call is discouraged.

WARNINGMaintainabilityNo CachingDirect database call without caching detected. Consider using wp_cache_get() / wp_cache_set() or wp_cache_delete().34
Category
Maintainability
Occurrences
34
Severity
warning

Sample message

Direct database call without caching detected. Consider using wp_cache_get() / wp_cache_set() or wp_cache_delete().

WARNINGSecurityRequest data is not unslashed$_GET['action'] not unslashed before sanitization. Use wp_unslash() or similar34
Category
Security
Occurrences
34
Severity
warning

Sample message

$_GET['action'] not unslashed before sanitization. Use wp_unslash() or similar

WARNINGSecurityInput is not validatedDetected usage of a possibly undefined superglobal array index: $_GET['settings-updated']. Check that the array index exists before using it.19
Category
Security
Occurrences
19
Severity
warning

Sample message

Detected usage of a possibly undefined superglobal array index: $_GET['settings-updated']. Check that the array index exists before using it.

Show 15 more
ERRORSecurityException output is not escaped18
Category
Security
Occurrences
18
Severity
error

Sample message

All output should be run through an escaping function (see the Security sections in the WordPress Developer Handbooks), found '"AccessToken {$class} does not implement required revokeToken method"'.

ERRORSecurityUnsafe printing function18
Category
Security
Occurrences
18
Severity
error

Sample message

All output should be run through an escaping function (like esc_html_e() or esc_attr_e()), found '_e'.

ERRORMaintainabilitymysql PDO16
Category
Maintainability
Occurrences
16
Severity
error

Sample message

Accessing the database directly should be avoided. Please use the $wpdb object and associated functions instead. Found: \PDO.

ERRORMaintainabilityMissing direct file access protection16
Category
Maintainability
Occurrences
16
Severity
error

Sample message

PHP file should prevent direct access. Add a check like: if ( ! defined( 'ABSPATH' ) ) exit;

ERRORMaintainabilitydate date13
Category
Maintainability
Occurrences
13
Severity
error

Sample message

date() is affected by runtime timezone changes which can cause date/time to be incorrectly displayed. Use gmdate() instead.

WARNINGSecurityInput is not sanitized13
Category
Security
Occurrences
13
Severity
warning

Sample message

Detected usage of a non-sanitized input variable: $_GET['action']

WARNINGMaintainabilitySchema Change10
Category
Maintainability
Occurrences
10
Severity
warning

Sample message

Attempting a database schema change is discouraged.

ERRORI18nMissing Arg Domain10
Category
I18n
Occurrences
10
Severity
error

Sample message

Missing $domain parameter in function call to __().

WARNINGMaintainabilityNon-prefixed constant9
Category
Maintainability
Occurrences
9
Severity
warning

Sample message

Global constants defined by a theme/plugin should start with the theme/plugin prefix. Found: "DOING_OAUTH".

ERRORMaintainabilitywp function not compatible with requires wp6
Category
Maintainability
Occurrences
6
Severity
error

Sample message

Function "get_sites()" requires WordPress 4.6.0, but your plugin minimum supported version is WordPress 3.4.0.

ERRORSecuritySQL query is not prepared5
Category
Security
Occurrences
5
Severity
error

Sample message

Use placeholders and $wpdb->prepare(); found $prepare

WARNINGMaintainabilityslow db query meta query5
Category
Maintainability
Occurrences
5
Severity
warning

Sample message

Detected usage of meta_query, possible slow query.

WARNINGSecurityMissing nonce verification5
Category
Security
Occurrences
5
Severity
warning

Sample message

Processing form data without nonce verification.

WARNINGMaintainabilityMissing Version5
Category
Maintainability
Occurrences
5
Severity
warning

Sample message

Resource version not set in call to wp_register_script(). This means new versions of the script may not always be loaded due to browser caching.

WARNINGMaintainabilityNon-prefixed class4
Category
Maintainability
Occurrences
4
Severity
warning

Sample message

Classes declared by a theme/plugin should start with the theme/plugin prefix. Found: "Fresh_Desk_Official".

External Connections

Potential connections found in static code analysis.

19 domains

Outbound calls

155

External assets

0

Incoming endpoints

4

Notable Domains

tools.ietf.org67 · outbound
wp-oauth.com19 · outbound
jqueryui.com14 · outbound
docs.jquery.com13 · outbound
jquery.org13 · outbound
openid.net7 · outbound

Platform / Reference Domains

github.com10 · platform/reference
codex.wordpress.org1 · platform/reference
developer.wordpress.org1 · platform/reference
w3.org1 · platform/reference
wordpress.org1 · platform/reference

External Asset Domains

No external asset domains detected.

Incoming Endpoints

wp_ajax_nopriv_wo_public

wp_ajax

Admin AJAX endpoints3
admin_post_wpoauth_regenerate_certificatesauthenticated

admin_post

wp_ajax_fd_ticket_actionauthenticated

wp_ajax

wp_ajax_wo_authenticated

wp_ajax

Score History

First score snapshot

v2.4.1

23

Latest

Findings
580
Errors
194
Warnings
386
Check
2.0.0

Relationship Map

Author, categories, issues, domains, and nearby plugins.

37 nodes

Related Plugins

Contact Form Query

1k+ active installs

100
Style Contact Form 7

1k+ active installs

100
ACF Field For CF7

10k+ active installs

99