AI-powered helpdesk & support ticket system with chatbot, knowledge base, and smart automation for WordPress.
88
Score
3
Errors
18
Warnings
+0
Change
Category Scores
Security82
Repo100
Performance98
Maintainability88
Issues to Review
Prioritized issue groups from the latest Plugin Check scan
Maintainability
15
7 issue groups
Security
5
2 issue groups
Performance
1
1 issue group
WARNINGMaintainabilityDirect IntegrationDirect integration with a third-party AI provider (api.anthropic.com) detected. Consider the WordPress AI Client (wp_ai_client_prompt()) introduced in WordPress 7.0.6
- Category
- Maintainability
- Occurrences
- 6
- Severity
- warning
Sample message
Direct integration with a third-party AI provider (api.anthropic.com) detected. Consider the WordPress AI Client (wp_ai_client_prompt()) introduced in WordPress 7.0.
WARNINGSecurityInterpolated SQL is not preparedUse placeholders and $wpdb->prepare(); found interpolated variable {$session_table} at SELECT 1 FROM {$session_table} s2\n4
- Category
- Security
- Occurrences
- 4
- Severity
- warning
Sample message
Use placeholders and $wpdb->prepare(); found interpolated variable {$session_table} at SELECT 1 FROM {$session_table} s2\n
ERRORMaintainabilityOffloaded ContentOffloading images, js, css, and other scripts to your servers or any remote service is disallowed.3
- Category
- Maintainability
- Occurrences
- 3
- Severity
- error
Sample message
Offloading images, js, css, and other scripts to your servers or any remote service is disallowed.
WARNINGMaintainabilityMissing VersionResource version not set in call to wp_register_style(). This means new versions of the style may not always be loaded due to browser caching.2
- Category
- Maintainability
- Occurrences
- 2
- Severity
- warning
Sample message
Resource version not set in call to wp_register_style(). This means new versions of the style may not always be loaded due to browser caching.
WARNINGSecurityDatabase parameter is not escapedUnescaped parameter $table_name used in $wpdb->query()\n$table_name assigned unsafely at line 1015.1
- Category
- Security
- Occurrences
- 1
- Severity
- warning
Sample message
Unescaped parameter $table_name used in $wpdb->query()\n$table_name assigned unsafely at line 1015.
WARNINGMaintainabilityDirect QueryUse of a direct database call is discouraged.1
- Category
- Maintainability
- Occurrences
- 1
- Severity
- warning
Sample message
Use of a direct database call is discouraged.
WARNINGMaintainabilityNo CachingDirect database call without caching detected. Consider using wp_cache_get() / wp_cache_set() or wp_cache_delete().1
- Category
- Maintainability
- Occurrences
- 1
- Severity
- warning
Sample message
Direct database call without caching detected. Consider using wp_cache_get() / wp_cache_set() or wp_cache_delete().
WARNINGMaintainabilityNon-prefixed classClasses declared by a theme/plugin should start with the theme/plugin prefix. Found: "ObjectJoin".1
- Category
- Maintainability
- Occurrences
- 1
- Severity
- warning
Sample message
Classes declared by a theme/plugin should start with the theme/plugin prefix. Found: "ObjectJoin".
WARNINGPerformancePost Not In post not inUsing exclusionary parameters, like post__not_in, in calls to get_posts() should be done with caution, see https://docs.wpvip.com/databases/optimize-queries/using-post__not_in/ for more information.1
- Category
- Performance
- Occurrences
- 1
- Severity
- warning
Sample message
Using exclusionary parameters, like post__not_in, in calls to get_posts() should be done with caution, see https://docs.wpvip.com/databases/optimize-queries/using-post__not_in/ for more information.
WARNINGMaintainabilitymismatched plugin namePlugin name "Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System" is different from the name declared in plugin header "Support Genix Lite".1
- Category
- Maintainability
- Occurrences
- 1
- Severity
- warning
Sample message
Plugin name "Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System" is different from the name declared in plugin header "Support Genix Lite".
External Connections
Potential connections found in static code analysis.
Outbound calls
273
External assets
0
Incoming endpoints
17
Notable Domains
supportgenix.com69 · outbound
codsen.com16 · outbound
devitems.com12 · outbound
localise.biz11 · outbound
api.envato.com7 · outbound
google.com6 · outbound
Platform / Reference Domains
github.com56 · platform/reference
w3.org23 · platform/reference
opensource.org2 · platform/reference
schema.org2 · platform/reference
gnu.org1 · platform/reference
wordpress.org1 · platform/reference
External Asset Domains
No external asset domains detected.
Incoming Endpoints
wp_ajax_nopriv_public
wp_ajax
wp_ajax_nopriv_sgkb_article_feedbackpublic
wp_ajax
wp_ajax_nopriv_sgkb_get_popular_searchespublic
wp_ajax
wp_ajax_nopriv_sgkb_reactionpublic
wp_ajax
wp_ajax_nopriv_sgkb_searchpublic
wp_ajax
wp_ajax_nopriv_sgkb_track_popular_searchpublic
wp_ajax
Admin AJAX endpoints9
wp_ajax_apbd_wps_license_infoauthenticated
wp_ajax
wp_ajax_dismiss_support_genix_promoauthenticated
wp_ajax
wp_ajax_sgenix_deactivation_feedbackauthenticated
wp_ajax
wp_ajax_sgkb_article_feedbackauthenticated
wp_ajax
wp_ajax_sgkb_get_popular_searchesauthenticated
wp_ajax
wp_ajax_sgkb_reactionauthenticated
wp_ajax
wp_ajax_sgkb_searchauthenticated
wp_ajax
wp_ajax_sgkb_track_popular_searchauthenticated
wp_ajax
wp_ajax_support_genix_lite_diagnostic_dataauthenticated
wp_ajax
Score History
8 score snapshots
v1.4.54
88
Latest
- Findings
- 21
- Errors
- 3
- Warnings
- 18
- Check
- 2.1.0
v1.4.53
88
Score
- Findings
- 18
- Errors
- 3
- Warnings
- 15
- Check
- 2.1.0
| Scan | Score | Findings | Errors | Warnings | Plugin | Check |
|---|---|---|---|---|---|---|
| Latest | 88 | 21 | 3 | 18 | v1.4.54 | 2.1.0 |
| 88 | 18 | 3 | 15 | v1.4.53 | 2.1.0 |
Relationship Map
Author, categories, issues, domains, and nearby plugins.
Loading map
PluginAuthorCategoryIssueDomainRelated
Relationship links
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Plugin
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Category
Issue
Domain
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LiveChat – Live Chat Plugin for WP Websites95 scoreYoast SEO – Advanced SEO with real-time guidance and built-in AI24 scoreWooCommerce22 scoreWordfence Security – Firewall, Malware Scan, and Login Security21 scoreRank Math SEO – AI SEO Tools to Dominate SEO Rankings29 scoreReally Simple Security – Simple and Performant Security (formerly Really Simple SSL)19 scoreAll-In-One Security (AIOS) – Security and Firewall24 scorePage Builder: Pagelayer – Drag and Drop website builder23 scoreOtter Blocks – Gutenberg Blocks, Page Builder for Gutenberg Editor & FSE35 scoreGutenberg Essential Blocks – Page Builder for Gutenberg Blocks & Patterns24 scoreMatomo Analytics – Powerful, Privacy-First Insights for WordPress19 scoreSchema & Structured Data for WP & AMP33 scoreThe Post Grid – Shortcode, Gutenberg Blocks and Elementor Addon for Post Grid23 scoreWPZOOM Connect: AI Chat, Click to Chat, Social Icons & Share Buttons35 score
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