Better Chat Support for Messenger

Add a Facebook Messenger chat button to WordPress — floating chat bubble, pre-filled messages, availability hours, and built-in analytics.

v2.3.0ThemeAtelierUpdated Added 1k+ installs100% rating
32
Score
73
Errors
103
Warnings
+0
Change

Category Scores

Security0
Repo94
Performance100
Maintainability39

Issues to Review

Prioritized issue groups from the latest Plugin Check scan

176 findings

Maintainability

83

13 issue groups

Security

68

9 issue groups

I18n

15

3 issue groups

WARNINGSecurityInterpolated SQL is not preparedUse placeholders and $wpdb->prepare(); found interpolated variable $date_where at FROM $table WHERE 1=1 $date_where $widget_where AND browser != ''\n22
Category
Security
Occurrences
22
Severity
warning

Sample message

Use placeholders and $wpdb->prepare(); found interpolated variable $date_where at FROM $table WHERE 1=1 $date_where $widget_where AND browser != ''\n

ERRORMaintainabilitydate datedate() is affected by runtime timezone changes which can cause date/time to be incorrectly displayed. Use gmdate() instead.21
Category
Maintainability
Occurrences
21
Severity
error

Sample message

date() is affected by runtime timezone changes which can cause date/time to be incorrectly displayed. Use gmdate() instead.

WARNINGMaintainabilityNon-prefixed global variableGlobal variables defined by a theme/plugin should start with the theme/plugin prefix. Found: "$cleanup_raw".15
Category
Maintainability
Occurrences
15
Severity
warning

Sample message

Global variables defined by a theme/plugin should start with the theme/plugin prefix. Found: "$cleanup_raw".

ERRORSecurityOutput is not escapedAll output should be run through an escaping function (see the Security sections in the WordPress Developer Handbooks), found '$notice'.12
Category
Security
Occurrences
12
Severity
error

Sample message

All output should be run through an escaping function (see the Security sections in the WordPress Developer Handbooks), found '$notice'.

ERRORI18nText Domain MismatchMismatched text domain. Expected 'better-chat-support' but got 'chat-help'.11
Category
I18n
Occurrences
11
Severity
error

Sample message

Mismatched text domain. Expected 'better-chat-support' but got 'chat-help'.

WARNINGMaintainabilityDirect QueryUse of a direct database call is discouraged.9
Category
Maintainability
Occurrences
9
Severity
warning

Sample message

Use of a direct database call is discouraged.

WARNINGMaintainabilityNon-prefixed hook nameHook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "BetterChatSupport_field_typography_defaultstyles".9
Category
Maintainability
Occurrences
9
Severity
warning

Sample message

Hook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "BetterChatSupport_field_typography_defaultstyles".

WARNINGSecurityNonce verification recommendedProcessing form data without nonce verification.9
Category
Security
Occurrences
9
Severity
warning

Sample message

Processing form data without nonce verification.

WARNINGMaintainabilityNo CachingDirect database call without caching detected. Consider using wp_cache_get() / wp_cache_set() or wp_cache_delete().8
Category
Maintainability
Occurrences
8
Severity
warning

Sample message

Direct database call without caching detected. Consider using wp_cache_get() / wp_cache_set() or wp_cache_delete().

ERRORSecurityDatabase parameter is not escapedUnescaped parameter $date_where used in $wpdb->get_results()\n$date_where used without escaping.7
Category
Security
Occurrences
7
Severity
error

Sample message

Unescaped parameter $date_where used in $wpdb->get_results()\n$date_where used without escaping.

Show 15 more
WARNINGSecurityRequest data is not unslashed7
Category
Security
Occurrences
7
Severity
warning

Sample message

$_POST['reason_id'] not unslashed before sanitization. Use wp_unslash() or similar

WARNINGSecurityInput is not sanitized6
Category
Security
Occurrences
6
Severity
warning

Sample message

Detected usage of a non-sanitized input variable: $_REQUEST['reason_info']

ERRORMaintainabilitystrip tags strip tags5
Category
Maintainability
Occurrences
5
Severity
error

Sample message

strip_tags() is discouraged. Use the more comprehensive wp_strip_all_tags() instead.

ERRORMaintainabilityfive star reviews detected4
Category
Maintainability
Occurrences
4
Severity
error

Sample message

Linking directly to 5 stars reviews is not allowed.

ERRORMaintainabilityMissing direct file access protection3
Category
Maintainability
Occurrences
3
Severity
error

Sample message

PHP file should prevent direct access. Add a check like: if ( ! defined( 'ABSPATH' ) ) exit;

ERRORMaintainabilitywp function not compatible with requires wp3
Category
Maintainability
Occurrences
3
Severity
error

Sample message

Function "register_block_type_from_metadata()" requires WordPress 5.5.0, but your plugin minimum supported version is WordPress 5.0.0.

WARNINGI18nDiscouraged text-domain loading2
Category
I18n
Occurrences
2
Severity
warning

Sample message

load_plugin_textdomain() has been discouraged since WordPress version 4.6. When your plugin is hosted on WordPress.org, you no longer need to manually include this function call for translations under your plugin slug. WordPress will automatically load the translations for you as needed.

WARNINGMaintainabilityNon-prefixed function2
Category
Maintainability
Occurrences
2
Severity
warning

Sample message

Functions declared in the global namespace by a theme/plugin should start with the theme/plugin prefix. Found: "BetterChatSupport_get_google_fonts".

WARNINGSecurityMissing nonce verification2
Category
Security
Occurrences
2
Severity
warning

Sample message

Processing form data without nonce verification.

WARNINGSecurityInput is not validated2
Category
Security
Occurrences
2
Severity
warning

Sample message

Detected usage of a possibly undefined superglobal array index: $_SERVER['REMOTE_ADDR']. Check that the array index exists before using it.

ERRORI18nMissing Translators Comment2
Category
I18n
Occurrences
2
Severity
error

Sample message

A function call to esc_html__() with texts containing placeholders was found, but was not accompanied by a "translators:" comment on the line above to clarify the meaning of the placeholders.

WARNINGMaintainabilityupdate modification detected2
Category
Maintainability
Occurrences
2
Severity
warning

Sample message

Plugin Updater detected. Detected code which may be altering WordPress update routines. Detected: _site_transient_update_plugins

WARNINGSecurityDatabase parameter is not escaped1
Category
Security
Occurrences
1
Severity
warning

Sample message

Unescaped parameter $table_name used in $wpdb->query()\n$table_name assigned unsafely at line 54.

WARNINGMaintainabilitySchema Change1
Category
Maintainability
Occurrences
1
Severity
warning

Sample message

Attempting a database schema change is discouraged.

WARNINGMaintainabilityDynamic hook name1
Category
Maintainability
Occurrences
1
Severity
warning

Sample message

Hook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "$this->client->slug . '_tracker_data'".

External Connections

Potential connections found in static code analysis.

15 domains

Outbound calls

57

External assets

0

Incoming endpoints

7

Notable Domains

themeatelier.net21 · outbound
m.me8 · outbound
appsero.com2 · outbound
icofont.com2 · outbound
php-fig.org2 · outbound
api.appsero.com1 · outbound

Platform / Reference Domains

w3.org7 · platform/reference
wordpress.org6 · platform/reference
github.com2 · platform/reference
ps.w.org1 · platform/reference

External Asset Domains

No external asset domains detected.

Incoming Endpoints

/wp-json/better-chat-support/v1/analyticsREST

register_rest_route

/wp-json/better-chat-support/v1/analytics/chartREST

register_rest_route

/wp-json/better-chat-support/v1/analytics/devicesREST

register_rest_route

/wp-json/better-chat-support/v1/analytics/tablesREST

register_rest_route

/wp-json/better-chat-support/v1/analytics/trackREST

register_rest_route

Admin AJAX endpoints2
wp_ajax_better-chat-support-review-noticeauthenticated

wp_ajax

wp_ajax_themeatelier_dismiss_offer_bannerauthenticated

wp_ajax

Score History

2 score snapshots

+0
1007550250Jun 24, 2026, 11:55 PM UTC Score 32/100 Plugin v2.2.1 Plugin Check 2.0.0 72 errors, 103 warningsJun 27, 2026, 06:36 AM UTC Score 32/100 Plugin v2.3.0 Plugin Check 2.0.0 73 errors, 103 warningsJun 24, 2026Jun 27, 2026

v2.3.0

32

Latest

Findings
176
Errors
73
Warnings
103
Check
2.0.0

v2.2.1

32

Score

Findings
175
Errors
72
Warnings
103
Check
2.0.0

Relationship Map

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37 nodes

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