ChatHelp – Click to Chat Button, WooCommerce Chat to Order & Floating Chat Form

Add a WhatsApp chat button, WooCommerce WhatsApp order button & click-to-chat floating widget. Capture leads & convert visitors via chat.

v3.4.2ThemeAtelierUpdated Added 1k+ installs88% rating
33
Score
57
Errors
204
Warnings
+0
Change

Category Scores

Security0
Repo100
Performance96
Maintainability43

Issues to Review

Prioritized issue groups from the latest Plugin Check scan

261 findings

Maintainability

145

13 issue groups

Security

105

10 issue groups

Performance

3

1 issue group

I18n

1

1 issue group

WARNINGMaintainabilityNon-prefixed global variableGlobal variables defined by a theme/plugin should start with the theme/plugin prefix. Found: "$agent_input_placeholder".69
Category
Maintainability
Occurrences
69
Severity
warning

Sample message

Global variables defined by a theme/plugin should start with the theme/plugin prefix. Found: "$agent_input_placeholder".

WARNINGSecurityInterpolated SQL is not preparedUse placeholders and $wpdb->prepare(); found interpolated variable $date_where at FROM $table WHERE 1=1 $date_where $widget_where AND browser != ''\n27
Category
Security
Occurrences
27
Severity
warning

Sample message

Use placeholders and $wpdb->prepare(); found interpolated variable $date_where at FROM $table WHERE 1=1 $date_where $widget_where AND browser != ''\n

ERRORMaintainabilitydate datedate() is affected by runtime timezone changes which can cause date/time to be incorrectly displayed. Use gmdate() instead.21
Category
Maintainability
Occurrences
21
Severity
error

Sample message

date() is affected by runtime timezone changes which can cause date/time to be incorrectly displayed. Use gmdate() instead.

ERRORSecurityOutput is not escapedAll output should be run through an escaping function (see the Security sections in the WordPress Developer Handbooks), found '$args['multi_subset']'.20
Category
Security
Occurrences
20
Severity
error

Sample message

All output should be run through an escaping function (see the Security sections in the WordPress Developer Handbooks), found '$args['multi_subset']'.

WARNINGMaintainabilityDirect QueryUse of a direct database call is discouraged.16
Category
Maintainability
Occurrences
16
Severity
warning

Sample message

Use of a direct database call is discouraged.

WARNINGSecurityRequest data is not unslashed$_POST['agentName'] not unslashed before sanitization. Use wp_unslash() or similar16
Category
Security
Occurrences
16
Severity
warning

Sample message

$_POST['agentName'] not unslashed before sanitization. Use wp_unslash() or similar

WARNINGMaintainabilityNo CachingDirect database call without caching detected. Consider using wp_cache_get() / wp_cache_set() or wp_cache_delete().14
Category
Maintainability
Occurrences
14
Severity
warning

Sample message

Direct database call without caching detected. Consider using wp_cache_get() / wp_cache_set() or wp_cache_delete().

WARNINGSecurityInput is not sanitizedDetected usage of a non-sanitized input variable: $_POST[$this->unique]10
Category
Security
Occurrences
10
Severity
warning

Sample message

Detected usage of a non-sanitized input variable: $_POST[$this->unique]

ERRORSecurityDatabase parameter is not escapedUnescaped parameter $date_where used in $wpdb->get_results()\n$date_where used without escaping.7
Category
Security
Occurrences
7
Severity
error

Sample message

Unescaped parameter $date_where used in $wpdb->get_results()\n$date_where used without escaping.

WARNINGMaintainabilityNon-prefixed hook nameHook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "appsero_custom_deactivation_reasons".7
Category
Maintainability
Occurrences
7
Severity
warning

Sample message

Hook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "appsero_custom_deactivation_reasons".

Show 15 more
WARNINGSecurityDatabase parameter is not escaped6
Category
Security
Occurrences
6
Severity
warning

Sample message

Unescaped parameter $leads_table used in $wpdb->get_results()\n$leads_table assigned unsafely at line 176.

WARNINGSecurityMissing nonce verification6
Category
Security
Occurrences
6
Severity
warning

Sample message

Processing form data without nonce verification.

WARNINGSecurityNonce verification recommended6
Category
Security
Occurrences
6
Severity
warning

Sample message

Processing form data without nonce verification.

WARNINGSecurityInput is not validated5
Category
Security
Occurrences
5
Severity
warning

Sample message

Detected usage of a possibly undefined superglobal array index: $_POST['data']. Check that the array index exists before using it.

WARNINGMaintainabilityNon-prefixed class4
Category
Maintainability
Occurrences
4
Severity
warning

Sample message

Classes declared by a theme/plugin should start with the theme/plugin prefix. Found: "Elementor_Ctw_Buttons".

WARNINGPerformancePost Not In exclude3
Category
Performance
Occurrences
3
Severity
warning

Sample message

Using exclusionary parameters, like exclude, in calls to get_posts() should be done with caution, see https://wpvip.com/documentation/performance-improvements-by-removing-usage-of-post__not_in/ for more information.

ERRORMaintainabilityOffloaded Content2
Category
Maintainability
Occurrences
2
Severity
error

Sample message

Found call to wp_enqueue_script() with external resource. Offloading scripts to your servers or any remote service is disallowed.

WARNINGMaintainabilitySchema Change2
Category
Maintainability
Occurrences
2
Severity
warning

Sample message

Attempting a database schema change is discouraged.

WARNINGMaintainabilityNon-prefixed function2
Category
Maintainability
Occurrences
2
Severity
warning

Sample message

Functions declared in the global namespace by a theme/plugin should start with the theme/plugin prefix. Found: "create_chat_help_block_init".

WARNINGSecuritywp redirect wp redirect2
Category
Security
Occurrences
2
Severity
warning

Sample message

wp_redirect() found. Using wp_safe_redirect(), along with the "allowed_redirect_hosts" filter if needed, can help avoid any chances of malicious redirects within code. It is also important to remember to call exit() after a redirect so that no other unwanted code is executed.

WARNINGMaintainabilityMissing Version2
Category
Maintainability
Occurrences
2
Severity
warning

Sample message

Resource version not set in call to wp_enqueue_script(). This means new versions of the script may not always be loaded due to browser caching.

WARNINGMaintainabilityNot In Footer2
Category
Maintainability
Occurrences
2
Severity
warning

Sample message

In footer ($in_footer) is not set explicitly wp_enqueue_script; It is recommended to load scripts in the footer. Please set this value to `true` to load it in the footer, or explicitly `false` if it should be loaded in the header.

ERRORMaintainabilityfive star reviews detected2
Category
Maintainability
Occurrences
2
Severity
error

Sample message

Linking directly to 5 stars reviews is not allowed.

ERRORMaintainabilitywp function not compatible with requires wp2
Category
Maintainability
Occurrences
2
Severity
error

Sample message

Function "register_block_type_from_metadata()" requires WordPress 5.5.0, but your plugin minimum supported version is WordPress 5.0.0.

WARNINGI18nDiscouraged text-domain loading1
Category
I18n
Occurrences
1
Severity
warning

Sample message

load_plugin_textdomain() has been discouraged since WordPress version 4.6. When your plugin is hosted on WordPress.org, you no longer need to manually include this function call for translations under your plugin slug. WordPress will automatically load the translations for you as needed.

External Connections

Potential connections found in static code analysis.

31 domains

Outbound calls

125

External assets

2

Incoming endpoints

17

Notable Domains

themeatelier.net45 · outbound
wpchathelp.com8 · outbound
chat.whatsapp.com6 · outbound
wa.me5 · outbound
appsero.com2 · outbound
icofont.com2 · outbound

Platform / Reference Domains

w3.org13 · platform/reference
github.com9 · platform/reference
wordpress.org5 · platform/reference
api.wordpress.org1 · platform/reference
codex.wordpress.org1 · platform/reference
gnu.org1 · platform/reference
profiles.wordpress.org1 · platform/reference
ps.w.org1 · platform/reference

External Asset Domains

youtube.com5 · asset + outbound
cdn.jsdelivr.net3 · asset + outbound

Incoming Endpoints

/wp-json/chat-help/v1/analyticsREST

register_rest_route

/wp-json/chat-help/v1/analytics/chartREST

register_rest_route

/wp-json/chat-help/v1/analytics/devicesREST

register_rest_route

/wp-json/chat-help/v1/analytics/tablesREST

register_rest_route

/wp-json/chat-help/v1/analytics/trackREST

register_rest_route

/wp-json/chat-help/v1/leadsREST

register_rest_route

Admin AJAX endpoints9
wp_ajax_chat_help_authenticated

wp_ajax

wp_ajax_chat-help-chosenauthenticated

wp_ajax

wp_ajax_chat-help-exportauthenticated

wp_ajax

wp_ajax_chat-help-get-iconsauthenticated

wp_ajax

wp_ajax_chat-help-importauthenticated

wp_ajax

wp_ajax_chat-help-never-show-review-noticeauthenticated

wp_ajax

wp_ajax_chat-help-resetauthenticated

wp_ajax

wp_ajax_handle_form_submissionauthenticated

wp_ajax

wp_ajax_themeatelier_dismiss_offer_bannerauthenticated

wp_ajax

Score History

2 score snapshots

+0
1007550250Jun 21, 2026, 07:41 PM UTC Score 33/100 Plugin v3.4.1 Plugin Check 2.0.0 57 errors, 204 warningsJun 24, 2026, 07:56 AM UTC Score 33/100 Plugin v3.4.2 Plugin Check 2.0.0 57 errors, 204 warningsJun 21, 2026Jun 24, 2026

v3.4.2

33

Latest

Findings
261
Errors
57
Warnings
204
Check
2.0.0

v3.4.1

33

Score

Findings
261
Errors
57
Warnings
204
Check
2.0.0

Relationship Map

Author, categories, issues, domains, and nearby plugins.

37 nodes

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