LiveAgent – Omnichannel Help Desk & Live Chat Software

LiveAgent is a multichannel help desk software that offers over 180 help desk and live chat features. Discover the power of the universal inbox, a hyb …

v4.5.1qusupportUpdated Added 400 installs84% rating
37
Score
125
Errors
142
Warnings
+0
Change

Category Scores

Security0
Repo83
Performance100
Maintainability74

Issues to Review

Prioritized issue groups from the latest Plugin Check scan

267 findings

Security

165

8 issue groups

I18n

83

6 issue groups

Maintainability

14

8 issue groups

Repo Compliance

3

3 issue groups

ERRORI18nNon Singular String Literal DomainThe $domain parameter must be a single text string literal. Found: LIVEAGENT_PLUGIN_NAME65
Category
I18n
Occurrences
65
Severity
error

Sample message

The $domain parameter must be a single text string literal. Found: LIVEAGENT_PLUGIN_NAME

WARNINGSecurityMissing nonce verificationProcessing form data without nonce verification.56
Category
Security
Occurrences
56
Severity
warning

Sample message

Processing form data without nonce verification.

WARNINGSecurityInput is not sanitizedDetected usage of a non-sanitized input variable: $_POST['_wpnonce']28
Category
Security
Occurrences
28
Severity
warning

Sample message

Detected usage of a non-sanitized input variable: $_POST['_wpnonce']

WARNINGSecurityRequest data is not unslashed$_POST['_wpnonce'] not unslashed before sanitization. Use wp_unslash() or similar28
Category
Security
Occurrences
28
Severity
warning

Sample message

$_POST['_wpnonce'] not unslashed before sanitization. Use wp_unslash() or similar

WARNINGSecurityInput is not validatedDetected usage of a possibly undefined superglobal array index: $_POST['buttonId']. Check that the array index exists before using it.12
Category
Security
Occurrences
12
Severity
warning

Sample message

Detected usage of a possibly undefined superglobal array index: $_POST['buttonId']. Check that the array index exists before using it.

ERRORI18nMissing Arg DomainMissing $domain parameter in function call to __().12
Category
I18n
Occurrences
12
Severity
error

Sample message

Missing $domain parameter in function call to __().

ERRORSecuritySetting is missing a sanitization callbackSanitization missing for register_setting().11
Category
Security
Occurrences
11
Severity
error

Sample message

Sanitization missing for register_setting().

ERRORSecurityException output is not escapedAll output should be run through an escaping function (see the Security sections in the WordPress Developer Handbooks), found '$decodedResponse'.11
Category
Security
Occurrences
11
Severity
error

Sample message

All output should be run through an escaping function (see the Security sections in the WordPress Developer Handbooks), found '$decodedResponse'.

WARNINGSecurityNonce verification recommendedProcessing form data without nonce verification.10
Category
Security
Occurrences
10
Severity
warning

Sample message

Processing form data without nonce verification.

ERRORSecurityOutput is not escapedAll output should be run through an escaping function (see the Security sections in the WordPress Developer Handbooks), found '$content'.9
Category
Security
Occurrences
9
Severity
error

Sample message

All output should be run through an escaping function (see the Security sections in the WordPress Developer Handbooks), found '$content'.

Show 15 more
ERRORMaintainabilityMissing direct file access protection5
Category
Maintainability
Occurrences
5
Severity
error

Sample message

PHP file should prevent direct access. Add a check like: if ( ! defined( 'ABSPATH' ) ) exit;

ERRORI18nNon Singular String Literal Text3
Category
I18n
Occurrences
3
Severity
error

Sample message

The $text parameter must be a single text string literal. Found: sprintf('Setting %s not defined yet.', $code)

ERRORMaintainabilityfive star reviews detected2
Category
Maintainability
Occurrences
2
Severity
error

Sample message

Linking directly to 5 stars reviews is not allowed.

ERRORMaintainabilitywp function not compatible with requires wp2
Category
Maintainability
Occurrences
2
Severity
error

Sample message

Function "wp_parse_url()" requires WordPress 4.4.0, but your plugin minimum supported version is WordPress 3.0.1.

WARNINGI18nDiscouraged text-domain loading1
Category
I18n
Occurrences
1
Severity
warning

Sample message

load_plugin_textdomain() has been discouraged since WordPress version 4.6. When your plugin is hosted on WordPress.org, you no longer need to manually include this function call for translations under your plugin slug. WordPress will automatically load the translations for you as needed.

WARNINGMaintainabilityerror log error log1
Category
Maintainability
Occurrences
1
Severity
warning

Sample message

error_log() found. Debug code should not normally be used in production.

WARNINGMaintainabilityerror log var export1
Category
Maintainability
Occurrences
1
Severity
warning

Sample message

var_export() found. Debug code should not normally be used in production.

WARNINGMaintainabilityNot In Footer1
Category
Maintainability
Occurrences
1
Severity
warning

Sample message

In footer ($in_footer) is not set explicitly wp_enqueue_script; It is recommended to load scripts in the footer. Please set this value to `true` to load it in the footer, or explicitly `false` if it should be loaded in the header.

ERRORMaintainabilityNon Enqueued Stylesheet1
Category
Maintainability
Occurrences
1
Severity
error

Sample message

Stylesheets must be registered/enqueued via wp_enqueue_style()

ERRORI18nMissing Translators Comment1
Category
I18n
Occurrences
1
Severity
error

Sample message

A function call to __() with texts containing placeholders was found, but was not accompanied by a "translators:" comment on the line above to clarify the meaning of the placeholders.

ERRORI18nUnordered Placeholders Text1
Category
I18n
Occurrences
1
Severity
error

Sample message

Multiple placeholders in translatable strings should be ordered. Expected "%1$s, %2$s", but got "%s, %s" in 'Critical error during %s plugin load %s'.

ERRORRepo Compliancelicense mismatch1
Category
Repo Compliance
Occurrences
1
Severity
error

Sample message

Your plugin has a different license declared in the readme file and plugin header. Please update your readme with a valid GPL license identifier.

WARNINGMaintainabilitymismatched plugin name1
Category
Maintainability
Occurrences
1
Severity
warning

Sample message

Plugin name "LiveAgent - Omnichannel Help Desk & Live Chat Software" is different from the name declared in plugin header "LiveAgent".

ERRORRepo Complianceoutdated tested upto header1
Category
Repo Compliance
Occurrences
1
Severity
error

Sample message

Tested up to: 6.8 < 7.0. The "Tested up to" value in your plugin is not set to the current version of WordPress. This means your plugin will not show up in searches, as we require plugins to be compatible and documented as tested up to the most recent version of WordPress.

WARNINGRepo Compliancereadme parser warnings no short description present1
Category
Repo Compliance
Occurrences
1
Severity
warning

Sample message

The "Short Description" section is missing. An excerpt was generated from your main plugin description.

External Connections

Potential connections found in static code analysis.

6 domains

Outbound calls

10

External assets

6

Incoming endpoints

0

Notable Domains

liveagent.com3 · outbound
qualityunit.com2 · outbound

Platform / Reference Domains

w3.org2 · platform/reference
wordpress.org2 · platform/reference
gplv3.fsf.org1 · platform/reference

External Asset Domains

Incoming Endpoints

No public endpoints detected.

Score History

First score snapshot

v4.5.1

37

Latest

Findings
267
Errors
125
Warnings
142
Check
2.0.0

Relationship Map

Author, categories, issues, domains, and nearby plugins.

31 nodes

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