Enhance your WordPress site with our AI Powered customer support ticket system. Manage customer support, tickets, and email tickets efficiently.
25
Score
911
Errors
1,498
Warnings
+0
Change
Category Scores
Security0
Repo100
Performance100
Maintainability0
Issues to Review
Prioritized issue groups from the latest Plugin Check scan
Maintainability
1,391
19 issue groups
Security
582
5 issue groups
I18n
436
1 issue group
WARNINGMaintainabilityDirect QueryUse of a direct database call is discouraged.574
- Category
- Maintainability
- Occurrences
- 574
- Severity
- warning
Sample message
Use of a direct database call is discouraged.
WARNINGMaintainabilityNo CachingDirect database call without caching detected. Consider using wp_cache_get() / wp_cache_set() or wp_cache_delete().461
- Category
- Maintainability
- Occurrences
- 461
- Severity
- warning
Sample message
Direct database call without caching detected. Consider using wp_cache_get() / wp_cache_set() or wp_cache_delete().
ERRORI18nText Domain MismatchMismatched text domain. Expected 'supportcandy' but got 'wpsc-ps'.436
- Category
- I18n
- Occurrences
- 436
- Severity
- error
Sample message
Mismatched text domain. Expected 'supportcandy' but got 'wpsc-ps'.
ERRORSecuritySQL query is not preparedUse placeholders and $wpdb->prepare(); found $agent_map262
- Category
- Security
- Occurrences
- 262
- Severity
- error
Sample message
Use placeholders and $wpdb->prepare(); found $agent_map
ERRORSecurityDatabase parameter is not escapedUnescaped parameter $agent_map[$old_id] used in $wpdb->get_row()\n$agent_map[$old_id] used without escaping.188
- Category
- Security
- Occurrences
- 188
- Severity
- error
Sample message
Unescaped parameter $agent_map[$old_id] used in $wpdb->get_row()\n$agent_map[$old_id] used without escaping.
WARNINGMaintainabilityslow db query meta queryDetected usage of meta_query, possible slow query.164
- Category
- Maintainability
- Occurrences
- 164
- Severity
- warning
Sample message
Detected usage of meta_query, possible slow query.
WARNINGSecurityInterpolated SQL is not preparedUse placeholders and $wpdb->prepare(); found interpolated variable $column at "$column LIKE %s"118
- Category
- Security
- Occurrences
- 118
- Severity
- warning
Sample message
Use placeholders and $wpdb->prepare(); found interpolated variable $column at "$column LIKE %s"
WARNINGMaintainabilitySchema ChangeAttempting a database schema change is discouraged.96
- Category
- Maintainability
- Occurrences
- 96
- Severity
- warning
Sample message
Attempting a database schema change is discouraged.
WARNINGMaintainabilityNon-prefixed global variableGlobal variables defined by a theme/plugin should start with the theme/plugin prefix. Found: "$acb_settings".39
- Category
- Maintainability
- Occurrences
- 39
- Severity
- warning
Sample message
Global variables defined by a theme/plugin should start with the theme/plugin prefix. Found: "$acb_settings".
ERRORMaintainabilityMissing direct file access protectionPHP file should prevent direct access. Add a check like: if ( ! defined( 'ABSPATH' ) ) exit;12
- Category
- Maintainability
- Occurrences
- 12
- Severity
- error
Sample message
PHP file should prevent direct access. Add a check like: if ( ! defined( 'ABSPATH' ) ) exit;
Show 15 moreShow less
WARNINGSecurityUnfinished Prepare11
- Category
- Security
- Occurrences
- 11
- Severity
- warning
Sample message
Replacement variables found, but no valid placeholders found in the query.
WARNINGMaintainabilityslow db query meta key10
- Category
- Maintainability
- Occurrences
- 10
- Severity
- warning
Sample message
Detected usage of meta_key, possible slow query.
WARNINGMaintainabilityNon-prefixed hook name7
- Category
- Maintainability
- Occurrences
- 7
- Severity
- warning
Sample message
Hook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "after_set_add_agent".
ERRORMaintainabilityfile system operations mkdir5
- Category
- Maintainability
- Occurrences
- 5
- Severity
- error
Sample message
File operations should use WP_Filesystem methods instead of direct PHP filesystem calls. Found: mkdir().
WARNINGMaintainabilityDynamic hook name4
- Category
- Maintainability
- Occurrences
- 4
- Severity
- warning
Sample message
Hook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "$hook".
WARNINGMaintainabilityNon-prefixed class4
- Category
- Maintainability
- Occurrences
- 4
- Severity
- warning
Sample message
Classes declared by a theme/plugin should start with the theme/plugin prefix. Found: "PSM_DFR".
ERRORMaintainabilitybadly named files4
- Category
- Maintainability
- Occurrences
- 4
- Severity
- error
Sample message
File and folder names must not contain spaces or special characters.
WARNINGSecurityDatabase parameter is not escaped3
- Category
- Security
- Occurrences
- 3
- Severity
- warning
Sample message
Unescaped parameter $this->slug used in $wpdb->query()
WARNINGMaintainabilityNon-prefixed function3
- Category
- Maintainability
- Occurrences
- 3
- Severity
- warning
Sample message
Functions declared in the global namespace by a theme/plugin should start with the theme/plugin prefix. Found: "convert_sec_to_date_interval_string".
ERRORMaintainabilityplugin updater detected2
- Category
- Maintainability
- Occurrences
- 2
- Severity
- error
Sample message
Plugin Updater detected. These are not permitted in WordPress.org hosted plugins. Detected: class WPSC_EDD_SL_Plugin_Updater
WARNINGMaintainabilityupdate modification detected2
- Category
- Maintainability
- Occurrences
- 2
- Severity
- warning
Sample message
Plugin Updater detected. Detected code which may be altering WordPress update routines. Detected: _site_transient_update_plugins
ERRORMaintainabilityForbidden PHP function found1
- Category
- Maintainability
- Occurrences
- 1
- Severity
- error
Sample message
The use of function move_uploaded_file() is forbidden
WARNINGMaintainabilityNon-prefixed global variable1
- Category
- Maintainability
- Occurrences
- 1
- Severity
- warning
Sample message
Global constants defined by a theme/plugin should start with the theme/plugin prefix. Found: "$name".
ERRORMaintainabilityfile system operations rmdir1
- Category
- Maintainability
- Occurrences
- 1
- Severity
- error
Sample message
File operations should use WP_Filesystem methods instead of direct PHP filesystem calls. Found: rmdir().
WARNINGMaintainabilitymismatched plugin name1
- Category
- Maintainability
- Occurrences
- 1
- Severity
- warning
Sample message
Plugin name "SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent" is different from the name declared in plugin header "SupportCandy".
External Connections
Potential connections found in static code analysis.
Outbound calls
172
External assets
0
Incoming endpoints
100
Notable Domains
api.openai.com31 · outbound
supportcandy.net17 · outbound
datatables.net14 · outbound
generativelanguage.googleapis.com14 · outbound
developer.mozilla.org6 · outbound
chartjs.org5 · outbound
Platform / Reference Domains
github.com62 · platform/reference
w3.org4 · platform/reference
External Asset Domains
No external asset domains detected.
Incoming Endpoints
wp_ajax_nopriv_wpsc_chatbot_cancel_ticket_escalationpublic
wp_ajax
wp_ajax_nopriv_wpsc_chatbot_create_ticketpublic
wp_ajax
wp_ajax_nopriv_wpsc_chatbot_end_conversationpublic
wp_ajax
wp_ajax_nopriv_wpsc_chatbot_get_noncepublic
wp_ajax
wp_ajax_nopriv_wpsc_chatbot_get_previous_messagespublic
wp_ajax
wp_ajax_nopriv_wpsc_chatbot_remove_session_cookiepublic
wp_ajax
Admin AJAX endpoints83
wp_ajax_psm_dfr_submitauthenticated
wp_ajax
wp_ajax_wpsc_add_ai_training_itemauthenticated
wp_ajax
wp_ajax_wpsc_add_ai_training_sourceauthenticated
wp_ajax
wp_ajax_wpsc_ai_assistant_settingauthenticated
wp_ajax
wp_ajax_wpsc_ai_chatbot_settingsauthenticated
wp_ajax
wp_ajax_wpsc_auto_draft_ticket_reply_with_aiauthenticated
wp_ajax
wp_ajax_wpsc_bulk_delete_trainingauthenticated
wp_ajax
wp_ajax_wpsc_chatbot_cancel_ticket_escalationauthenticated
wp_ajax
wp_ajax_wpsc_chatbot_create_ticketauthenticated
wp_ajax
wp_ajax_wpsc_chatbot_end_conversationauthenticated
wp_ajax
wp_ajax_wpsc_chatbot_get_nonceauthenticated
wp_ajax
wp_ajax_wpsc_chatbot_get_previous_messagesauthenticated
wp_ajax
71 more hidden
Score History
4 score snapshots
v3.5.1
25
Latest
- Findings
- 2,409
- Errors
- 911
- Warnings
- 1,498
- Check
- 2.0.0
v3.5.0
25
Score
- Findings
- 1,789
- Errors
- 432
- Warnings
- 1,357
- Check
- 2.0.0
| Scan | Score | Findings | Errors | Warnings | Plugin | Check |
|---|---|---|---|---|---|---|
| Latest | 25 | 2,409 | 911 | 1,498 | v3.5.1 | 2.0.0 |
| 25 | 1,789 | 432 | 1,357 | v3.5.0 | 2.0.0 |
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