Fluent Support – Helpdesk & Customer Support Ticket System

Feature Rich and Super Fast Support and Customer Ticketing System for WordPress.

v2.2.1WPManageNinja LLCUpdated Added 10k+ installs92% rating100% support resolved
28
Score
50
Errors
271
Warnings
+0
Change

Category Scores

Security0
Repo90
Performance100
Maintainability24

Issues to Review

Prioritized issue groups from the latest Plugin Check scan

321 findings

Maintainability

216

18 issue groups

Security

74

6 issue groups

I18n

23

1 issue group

WARNINGMaintainabilityDirect QueryUse of a direct database call is discouraged.63
Category
Maintainability
Occurrences
63
Severity
warning

Sample message

Use of a direct database call is discouraged.

WARNINGMaintainabilityNo CachingDirect database call without caching detected. Consider using wp_cache_get() / wp_cache_set() or wp_cache_delete().63
Category
Maintainability
Occurrences
63
Severity
warning

Sample message

Direct database call without caching detected. Consider using wp_cache_get() / wp_cache_set() or wp_cache_delete().

WARNINGSecurityInterpolated SQL is not preparedUse placeholders and $wpdb->prepare(); found interpolated variable {$column_name} at "ALTER TABLE `{$table}` ADD INDEX `{$index_name}` (`{$column_name}`)"53
Category
Security
Occurrences
53
Severity
warning

Sample message

Use placeholders and $wpdb->prepare(); found interpolated variable {$column_name} at "ALTER TABLE `{$table}` ADD INDEX `{$index_name}` (`{$column_name}`)"

WARNINGMaintainabilitySchema ChangeAttempting a database schema change is discouraged.33
Category
Maintainability
Occurrences
33
Severity
warning

Sample message

Attempting a database schema change is discouraged.

ERRORI18nMissing Translators CommentA function call to __() with texts containing placeholders was found, but was not accompanied by a "translators:" comment on the line above to clarify the meaning of the placeholders.23
Category
I18n
Occurrences
23
Severity
error

Sample message

A function call to __() with texts containing placeholders was found, but was not accompanied by a "translators:" comment on the line above to clarify the meaning of the placeholders.

WARNINGSecurityNonce verification recommendedProcessing form data without nonce verification.13
Category
Security
Occurrences
13
Severity
warning

Sample message

Processing form data without nonce verification.

WARNINGMaintainabilityNon-prefixed hook nameHook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "allow_password_reset".10
Category
Maintainability
Occurrences
10
Severity
warning

Sample message

Hook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "allow_password_reset".

ERRORMaintainabilityfile system operations mkdirFile operations should use WP_Filesystem methods instead of direct PHP filesystem calls. Found: mkdir().7
Category
Maintainability
Occurrences
7
Severity
error

Sample message

File operations should use WP_Filesystem methods instead of direct PHP filesystem calls. Found: mkdir().

WARNINGMaintainabilityNon-prefixed global variableGlobal variables defined by a theme/plugin should start with the theme/plugin prefix. Found: "$child".6
Category
Maintainability
Occurrences
6
Severity
warning

Sample message

Global variables defined by a theme/plugin should start with the theme/plugin prefix. Found: "$child".

WARNINGMaintainabilityDiscouraged PHP functionThe use of function ini_set() is discouraged5
Category
Maintainability
Occurrences
5
Severity
warning

Sample message

The use of function ini_set() is discouraged

Show 15 more
WARNINGMaintainabilityNot In Footer5
Category
Maintainability
Occurrences
5
Severity
warning

Sample message

In footer ($in_footer) is not set explicitly wp_enqueue_script; It is recommended to load scripts in the footer. Please set this value to `true` to load it in the footer, or explicitly `false` if it should be loaded in the header.

WARNINGMaintainabilityslow db query meta key4
Category
Maintainability
Occurrences
4
Severity
warning

Sample message

Detected usage of meta_key, possible slow query.

ERRORMaintainabilityMissing direct file access protection4
Category
Maintainability
Occurrences
4
Severity
error

Sample message

PHP file should prevent direct access. Add a check like: if ( ! defined( 'ABSPATH' ) ) exit;

WARNINGSecurityDatabase parameter is not escaped3
Category
Security
Occurrences
3
Severity
warning

Sample message

Unescaped parameter $notificationsTable used in $wpdb->query()\n$notificationsTable assigned unsafely at line 81.

ERRORMaintainabilityfile system operations fopen3
Category
Maintainability
Occurrences
3
Severity
error

Sample message

File operations should use WP_Filesystem methods instead of direct PHP filesystem calls. Found: fopen().

ERRORMaintainabilityunlink unlink3
Category
Maintainability
Occurrences
3
Severity
error

Sample message

unlink() is discouraged. Use wp_delete_file() to delete a file.

ERRORMaintainabilityNon Enqueued Script3
Category
Maintainability
Occurrences
3
Severity
error

Sample message

Scripts must be registered/enqueued via wp_enqueue_script()

ERRORSecurityDatabase parameter is not escaped2
Category
Security
Occurrences
2
Severity
error

Sample message

Unescaped parameter $indexType used in $wpdb->query()\n$indexType assigned unsafely at line 154.

WARNINGMaintainabilityNon-prefixed constant2
Category
Maintainability
Occurrences
2
Severity
warning

Sample message

Global constants defined by a theme/plugin should start with the theme/plugin prefix. Found: "LITESPEED_ESI_OFF".

WARNINGSecuritywp redirect wp redirect2
Category
Security
Occurrences
2
Severity
warning

Sample message

wp_redirect() found. Using wp_safe_redirect(), along with the "allowed_redirect_hosts" filter if needed, can help avoid any chances of malicious redirects within code. It is also important to remember to call exit() after a redirect so that no other unwanted code is executed.

ERRORMaintainabilityfile system operations fclose2
Category
Maintainability
Occurrences
2
Severity
error

Sample message

File operations should use WP_Filesystem methods instead of direct PHP filesystem calls. Found: fclose().

WARNINGSecurityUnfinished Prepare1
Category
Security
Occurrences
1
Severity
warning

Sample message

Replacement variables found, but no valid placeholders found in the query.

WARNINGMaintainabilityDynamic hook name1
Category
Maintainability
Occurrences
1
Severity
warning

Sample message

Hook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "$hookName".

WARNINGMaintainabilityNon-prefixed function1
Category
Maintainability
Occurrences
1
Severity
warning

Sample message

Functions declared in the global namespace by a theme/plugin should start with the theme/plugin prefix. Found: "dd".

WARNINGMaintainabilityerror log print r1
Category
Maintainability
Occurrences
1
Severity
warning

Sample message

print_r() found. Debug code should not normally be used in production.

External Connections

Not analyzed yet.

Score History

First score snapshot

v2.2.1

28

Latest

Findings
321
Errors
50
Warnings
271
Check
2.0.0

Relationship Map

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