Customer Support Ticket System & Helpdesk

Let customers submit tickets, assign agents, set priorities, track status, and get instant email notifications. All from your website.

v6.0.5emarket-designUpdated 24 days agoAdded 12 years ago400 installs86% rating

Support Ticket customer support help desk helpdesk ticket system

Score

1,719

Errors

1,464

Warnings

Change

Category Scores

Security0

Repo89

Performance96

Maintainability0

Issues to Review

Prioritized issue groups from the latest Plugin Check scan

3,183 findings

I18n

1,407

3 issue groups

Maintainability

946

12 issue groups

Security

740

10 issue groups

ERRORI18nText Domain MismatchMismatched text domain. Expected 'wp-ticket' but got "wp-ticket-com".1,318

Category: I18n
Occurrences: 1,318
Severity: error

Sample message

Mismatched text domain. Expected 'wp-ticket' but got "wp-ticket-com".

WordPress.WP.I18n.TextDomainMismatch Reference

WARNINGMaintainabilityNon-prefixed hook nameHook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "'emd_scb_activation_' . $plugin".255

Category: Maintainability
Occurrences: 255
Severity: warning

Sample message

Hook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "'emd_scb_activation_' . $plugin".

WordPress.NamingConventions.PrefixAllGlobals.NonPrefixedHooknameFound

WARNINGMaintainabilityNon-prefixed functionFunctions declared in the global namespace by a theme/plugin should start with the theme/plugin prefix. Found: "create_emd_sessions_table".240

Category: Maintainability
Occurrences: 240
Severity: warning

Sample message

Functions declared in the global namespace by a theme/plugin should start with the theme/plugin prefix. Found: "create_emd_sessions_table".

WordPress.NamingConventions.PrefixAllGlobals.NonPrefixedFunctionFound

ERRORSecurityOutput is not escapedAll output should be run through an escaping function (see the Security sections in the WordPress Developer Handbooks), found '"$post->ID: $post->post_title\n"'.187

Category: Security
Occurrences: 187
Severity: error

Sample message

All output should be run through an escaping function (see the Security sections in the WordPress Developer Handbooks), found '"$post->ID: $post->post_title\n"'.

WordPress.Security.EscapeOutput.OutputNotEscaped Reference

WARNINGSecurityRequest data is not unslashed$_COOKIE[EMD_WP_SESSION_COOKIE] not unslashed before sanitization. Use wp_unslash() or similar165

Category: Security
Occurrences: 165
Severity: warning

Sample message

$_COOKIE[EMD_WP_SESSION_COOKIE] not unslashed before sanitization. Use wp_unslash() or similar

WordPress.Security.ValidatedSanitizedInput.MissingUnslash

WARNINGSecurityNonce verification recommendedProcessing form data without nonce verification.137

Category: Security
Occurrences: 137
Severity: warning

Sample message

Processing form data without nonce verification.

WordPress.Security.NonceVerification.Recommended

WARNINGMaintainabilityNon-prefixed classClasses declared by a theme/plugin should start with the theme/plugin prefix. Found: "EMD_MB_Button_Field".122

Category: Maintainability
Occurrences: 122
Severity: warning

Sample message

Classes declared by a theme/plugin should start with the theme/plugin prefix. Found: "EMD_MB_Button_Field".

WordPress.NamingConventions.PrefixAllGlobals.NonPrefixedClassFound

WARNINGMaintainabilityNon-prefixed global variableGlobal variables defined by a theme/plugin should start with the theme/plugin prefix. Found: "$access_views".99

Category: Maintainability
Occurrences: 99
Severity: warning

Sample message

Global variables defined by a theme/plugin should start with the theme/plugin prefix. Found: "$access_views".

WordPress.NamingConventions.PrefixAllGlobals.NonPrefixedVariableFound

WARNINGSecurityMissing nonce verificationProcessing form data without nonce verification.92

Category: Security
Occurrences: 92
Severity: warning

Sample message

Processing form data without nonce verification.

WordPress.Security.NonceVerification.Missing

ERRORI18nMissing Translators CommentA function call to __() with texts containing placeholders was found, but was not accompanied by a "translators:" comment on the line above to clarify the meaning of the placeholders.73

Category: I18n
Occurrences: 73
Severity: error

Sample message

A function call to __() with texts containing placeholders was found, but was not accompanied by a "translators:" comment on the line above to clarify the meaning of the placeholders.

WordPress.WP.I18n.MissingTranslatorsComment Reference

Show 15 more

WARNINGSecurityInput is not validated72

Category: Security
Occurrences: 72
Severity: warning

Sample message

Detected usage of a possibly undefined superglobal array index: $_FILES['async-upload']. Check that the array index exists before using it.

WordPress.Security.ValidatedSanitizedInput.InputNotValidated

WARNINGMaintainabilityDirect Query47

Category: Maintainability
Occurrences: 47
Severity: warning

Sample message

Use of a direct database call is discouraged.

WordPress.DB.DirectDatabaseQuery.DirectQuery

WARNINGMaintainabilityMissing Version47

Category: Maintainability
Occurrences: 47
Severity: warning

Sample message

Resource version not set in call to wp_enqueue_script(). This means new versions of the script may not always be loaded due to browser caching.

WordPress.WP.EnqueuedResourceParameters.MissingVersion

WARNINGMaintainabilityNo Caching45

Category: Maintainability
Occurrences: 45
Severity: warning

Sample message

Direct database call without caching detected. Consider using wp_cache_get() / wp_cache_set() or wp_cache_delete().

WordPress.DB.DirectDatabaseQuery.NoCaching

ERRORMaintainabilitydate date32

Category: Maintainability
Occurrences: 32
Severity: error

Sample message

date() is affected by runtime timezone changes which can cause date/time to be incorrectly displayed. Use gmdate() instead.

WordPress.DateTime.RestrictedFunctions.date_date

WARNINGSecurityInput is not sanitized30

Category: Security
Occurrences: 30
Severity: warning

Sample message

Detected usage of a non-sanitized input variable: $_FILES[$name]

WordPress.Security.ValidatedSanitizedInput.InputNotSanitized

ERRORSecuritySQL query is not prepared21

Category: Security
Occurrences: 21
Severity: error

Sample message

Use placeholders and $wpdb->prepare(); found $join

WordPress.DB.PreparedSQL.NotPrepared

WARNINGMaintainabilityNot In Footer21

Category: Maintainability
Occurrences: 21
Severity: warning

Sample message

In footer ($in_footer) is not set explicitly wp_enqueue_script; It is recommended to load scripts in the footer. Please set this value to `true` to load it in the footer, or explicitly `false` if it should be loaded in the header.

WordPress.WP.EnqueuedResourceParameters.NotInFooter

ERRORSecurityException output is not escaped16

Category: Security
Occurrences: 16
Severity: error

Sample message

All output should be run through an escaping function (see the Security sections in the WordPress Developer Handbooks), found '$baseDir'.

WordPress.Security.EscapeOutput.ExceptionNotEscaped Reference

ERRORI18nUnordered Placeholders Text16

Category: I18n
Occurrences: 16
Severity: error

Sample message

Multiple placeholders in translatable strings should be ordered. Expected "%1$s, %2$s", but got "%s, %s" in '%s \a\t %s'.

WordPress.WP.I18n.UnorderedPlaceholdersText Reference

WARNINGMaintainabilityerror log trigger error15

Category: Maintainability
Occurrences: 15
Severity: warning

Sample message

trigger_error() found. Debug code should not normally be used in production.

WordPress.PHP.DevelopmentFunctions.error_log_trigger_error

WARNINGMaintainabilityNon-prefixed constant13

Category: Maintainability
Occurrences: 13
Severity: warning

Sample message

Global constants defined by a theme/plugin should start with the theme/plugin prefix. Found: "EMD_ADMIN_DIR".

WordPress.NamingConventions.PrefixAllGlobals.NonPrefixedConstantFound

ERRORSecurityUnsafe printing function11

Category: Security
Occurrences: 11
Severity: error

Sample message

All output should be run through an escaping function (like esc_html_e() or esc_attr_e()), found '_e'.

WordPress.Security.EscapeOutput.UnsafePrintingFunction Reference

ERRORMaintainabilityNo Explicit Version10

Category: Maintainability
Occurrences: 10
Severity: error

Sample message

Version parameter is not explicitly set or has been set to an equivalent of "false" for wp_enqueue_script; This means that the WordPress core version will be used which is not recommended for plugin or theme development.

WordPress.WP.EnqueuedResourceParameters.NoExplicitVersion

ERRORSecurityDatabase parameter is not escaped9

Category: Security
Occurrences: 9
Severity: error

Sample message

Unescaped parameter $keys used in $wpdb->query()\n$keys assigned unsafely at line 154.

PluginCheck.Security.DirectDB.UnescapedDBParameter

External Connections

Potential connections found in static code analysis.

33 domains

Outbound calls

179

External assets

Incoming endpoints

Notable Domains

emdplugins.com72 · outbound

docs.emdplugins.com23 · outbound

php.net14 · outbound

wpappstudio.com7 · outbound

support.emdplugins.com6 · outbound

developers.google.com5 · outbound

Platform / Reference Domains

downloads.wordpress.org10 · platform/reference

github.com5 · platform/reference

wordpress.org3 · platform/reference

w3.org2 · platform/reference

codex.wordpress.org1 · platform/reference

core.trac.wordpress.org1 · platform/reference

gnu.org1 · platform/reference

External Asset Domains

No external asset domains detected.

Incoming Endpoints

wp_ajax_nopriv_emd_check_uniquepublic

wp_ajax

wp_ajax_nopriv_emd_check_userEmailpublic

wp_ajax

wp_ajax_nopriv_emd_delete_filepublic

wp_ajax

wp_ajax_nopriv_emd_form_builder_lite_pagenumpublic

wp_ajax

wp_ajax_nopriv_emd_formb_lite_submit_ajax_formpublic

wp_ajax

wp_ajax_nopriv_emd_get_widg_pagenumpublic

wp_ajax

Admin AJAX endpoints28

admin_post_wp-ticket-com_check_optinauthenticated

admin_post

wp_ajax_emd_check_uniqueauthenticated

wp_ajax

wp_ajax_emd_check_userEmailauthenticated

wp_ajax

wp_ajax_emd_delete_fileauthenticated

wp_ajax

wp_ajax_emd_form_builder_lite_get_fieldauthenticated

wp_ajax

wp_ajax_emd_form_builder_lite_get_hrauthenticated

wp_ajax

wp_ajax_emd_form_builder_lite_get_htmlauthenticated

wp_ajax

wp_ajax_emd_form_builder_lite_get_pageauthenticated

wp_ajax

wp_ajax_emd_form_builder_lite_get_rowauthenticated

wp_ajax

wp_ajax_emd_form_builder_lite_pagenumauthenticated

wp_ajax

wp_ajax_emd_form_builder_lite_save_formauthenticated

wp_ajax

wp_ajax_emd_formb_lite_submit_ajax_formauthenticated

wp_ajax

16 more hidden

Score History

First score snapshot

7 days ago

v6.0.5

Latest

Findings: 3,183
Errors: 1,719
Warnings: 1,464
Check: 2.0.0

Scan	Score	Findings	Errors	Warnings	Plugin	Check
7 days agoLatest	23	3,183	1,719	1,464	v6.0.5	2.0.0

Relationship Map

Author, categories, issues, domains, and nearby plugins.

37 nodes

Loading map

PluginAuthorCategoryIssueDomainRelated

Relationship links

Issue

Domain

Related Plugins

Olark Live Chat

1k+ active installs

LiveChat – Live Chat Plugin for WP Websites

10k+ active installs

WPChat – Live Chat & Messaging Widget for Customer Support

2k+ active installs

Jotform – AI Chatbot

5k+ active installs

Cresta Help Chat

10k+ active installs

Chatra Live Chat + ChatBot + Cart Saver

3k+ active installs