Majestic Support for WordPress is a top-tier ticket system that can significantly enhance your customers' support experience.
38
Score
2
Errors
457
Warnings
+4
Change
Category Scores
Security0
Repo94
Performance95
Maintainability70
Issues to Review
Prioritized issue groups from the latest Plugin Check scan
Security
333
7 issue groups
Maintainability
118
10 issue groups
Performance
5
1 issue group
Repo Compliance
2
2 issue groups
WARNINGSecurityInput is not sanitizedDetected usage of a non-sanitized input variable: $_COOKIE['_wpms_session_']99
- Category
- Security
- Occurrences
- 99
- Severity
- warning
Sample message
Detected usage of a non-sanitized input variable: $_COOKIE['_wpms_session_']
WARNINGSecurityInput is not validatedDetected usage of a possibly undefined superglobal array index: $_FILES[$MJTC_field]['error']. Check that the array index exists before using it.81
- Category
- Security
- Occurrences
- 81
- Severity
- warning
Sample message
Detected usage of a possibly undefined superglobal array index: $_FILES[$MJTC_field]['error']. Check that the array index exists before using it.
WARNINGMaintainabilityNon-prefixed global variableGlobal variables defined by a theme/plugin should start with the theme/plugin prefix. Found: "$_data".77
- Category
- Maintainability
- Occurrences
- 77
- Severity
- warning
Sample message
Global variables defined by a theme/plugin should start with the theme/plugin prefix. Found: "$_data".
WARNINGSecurityRequest data is not unslashed$_COOKIE['_wpms_session_'] not unslashed before sanitization. Use wp_unslash() or similar70
- Category
- Security
- Occurrences
- 70
- Severity
- warning
Sample message
$_COOKIE['_wpms_session_'] not unslashed before sanitization. Use wp_unslash() or similar
WARNINGSecurityMissing nonce verificationProcessing form data without nonce verification.63
- Category
- Security
- Occurrences
- 63
- Severity
- warning
Sample message
Processing form data without nonce verification.
WARNINGSecurityNonce verification recommendedProcessing form data without nonce verification.17
- Category
- Security
- Occurrences
- 17
- Severity
- warning
Sample message
Processing form data without nonce verification.
WARNINGMaintainabilityDirect QueryUse of a direct database call is discouraged.14
- Category
- Maintainability
- Occurrences
- 14
- Severity
- warning
Sample message
Use of a direct database call is discouraged.
WARNINGMaintainabilityNo CachingDirect database call without caching detected. Consider using wp_cache_get() / wp_cache_set() or wp_cache_delete().11
- Category
- Maintainability
- Occurrences
- 11
- Severity
- warning
Sample message
Direct database call without caching detected. Consider using wp_cache_get() / wp_cache_set() or wp_cache_delete().
WARNINGMaintainabilityNon-prefixed hook nameHook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "ms_ticket_include_thirdparty_addon_in_array".7
- Category
- Maintainability
- Occurrences
- 7
- Severity
- warning
Sample message
Hook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "ms_ticket_include_thirdparty_addon_in_array".
WARNINGPerformancePost Not In excludeUsing exclusionary parameters, like exclude, in calls to get_posts() should be done with caution, see https://wpvip.com/documentation/performance-improvements-by-removing-usage-of-post__not_in/ for more information.5
- Category
- Performance
- Occurrences
- 5
- Severity
- warning
Sample message
Using exclusionary parameters, like exclude, in calls to get_posts() should be done with caution, see https://wpvip.com/documentation/performance-improvements-by-removing-usage-of-post__not_in/ for more information.
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WARNINGMaintainabilitySchema Change2
- Category
- Maintainability
- Occurrences
- 2
- Severity
- warning
Sample message
Attempting a database schema change is discouraged.
WARNINGSecurityUnfinished Prepare2
- Category
- Security
- Occurrences
- 2
- Severity
- warning
Sample message
Replacement variables found, but no valid placeholders found in the query.
WARNINGMaintainabilityNon-prefixed constant2
- Category
- Maintainability
- Occurrences
- 2
- Severity
- warning
Sample message
Global constants defined by a theme/plugin should start with the theme/plugin prefix. Found: "WP_ADMIN".
WARNINGMaintainabilitytrademarked term2
- Category
- Maintainability
- Occurrences
- 2
- Severity
- warning
Sample message
The plugin name includes a restricted term. Your chosen plugin name - "Majestic Support - The Leading-Edge Help Desk & Customer Support Plugin" - contains the restricted term "plugin" which cannot be used at all in your plugin name.
WARNINGMaintainabilityNo PHP code found1
- Category
- Maintainability
- Occurrences
- 1
- Severity
- warning
Sample message
No PHP code was found in this file and short open tags are not allowed by this install of PHP. This file may be using short open tags but PHP does not allow them.
WARNINGI18nDiscouraged text-domain loading1
- Category
- I18n
- Occurrences
- 1
- Severity
- warning
Sample message
load_plugin_textdomain() has been discouraged since WordPress version 4.6. When your plugin is hosted on WordPress.org, you no longer need to manually include this function call for translations under your plugin slug. WordPress will automatically load the translations for you as needed.
ERRORMaintainabilityPlugin Directory Write1
- Category
- Maintainability
- Occurrences
- 1
- Severity
- error
Sample message
Plugin folders are deleted when upgraded. Do not save data to the plugin folder using unzip_file(). Detected usage of constant WP_PLUGIN_DIR. Use wp_upload_dir() to get the uploads directory path or save to the database instead.
WARNINGMaintainabilityerror log debug backtrace1
- Category
- Maintainability
- Occurrences
- 1
- Severity
- warning
Sample message
debug_backtrace() found. Debug code should not normally be used in production.
ERRORSecurityOutput is not escaped1
- Category
- Security
- Occurrences
- 1
- Severity
- error
Sample message
All output should be run through an escaping function (see the Security sections in the WordPress Developer Handbooks), found '$MJTC_wp_filesystem'.
WARNINGRepo Compliancereadme parser warnings no short description present1
- Category
- Repo Compliance
- Occurrences
- 1
- Severity
- warning
Sample message
The "Short Description" section is missing. An excerpt was generated from your main plugin description.
WARNINGRepo Compliancereadme parser warnings trimmed section description1
- Category
- Repo Compliance
- Occurrences
- 1
- Severity
- warning
Sample message
The "Description" section is too long and was truncated. A maximum of 2500 characters is supported.
External Connections
Potential connections found in static code analysis.
Outbound calls
294
External assets
4
Incoming endpoints
2
Notable Domains
majesticsupport.com121 · outbound
youtube.com69 · outbound
gstatic.com10 · outbound
gstatic.cn9 · outbound
jqueryui.com3 · outbound
192.168.10.181 · outbound
Platform / Reference Domains
w3.org53 · platform/reference
wordpress.org4 · platform/reference
github.com2 · platform/reference
gnu.org2 · platform/reference
External Asset Domains
Incoming Endpoints
wp_ajax_nopriv_mjsupport_ajaxpublic
wp_ajax
Admin AJAX endpoints1
wp_ajax_mjsupport_ajaxauthenticated
wp_ajax
Score History
3 score snapshots
v1.2.0
38
Latest
- Findings
- 459
- Errors
- 2
- Warnings
- 457
- Check
- 2.0.0
v1.1.9
34
Score
- Findings
- 495
- Errors
- 36
- Warnings
- 459
- Check
- 2.0.0
| Scan | Score | Findings | Errors | Warnings | Plugin | Check |
|---|---|---|---|---|---|---|
| Latest | 38 | 459 | 2 | 457 | v1.2.0 | 2.0.0 |
| 34 | 495 | 36 | 459 | v1.1.9 | 2.0.0 |
Relationship Map
Author, categories, issues, domains, and nearby plugins.
Loading map
PluginAuthorCategoryIssueDomainRelated
Relationship links
Author
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Related
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Author
Category
Issue
Domain
Related
LiveChat – Live Chat Plugin for WP Websites95 scoreWooCommerce21 scoreAll-in-One WP Migration and Backup34 scoreWordfence Security – Firewall, Malware Scan, and Login Security21 scoreContact Form 769 scoreYoast SEO – Advanced SEO with real-time guidance and built-in AI24 scoreSite Kit by Google – Analytics, Search Console, AdSense, Speed25 scoreDuplicate Page40 scoreHostinger Tools82 scoreReally Simple Security – Simple and Performant Security (formerly Really Simple SSL)19 scoreChatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons69 scoreFluent Support – Helpdesk & Customer Support Ticket System26 scoreSupportCandy – AI Customer Support Ticket System & Live Chatbot Agent25 scoreZendesk Chat37 score
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