Awesome Support – WordPress HelpDesk & Support Plugin

The most versatile and feature-rich help desk and support plugin for WordPress. Provide awesome support directly from your WordPress site.

v6.3.9awesomesupportUpdated Added 6k+ installs70% rating100% support resolved
24
Score
225
Errors
1,239
Warnings
+0
Change

Category Scores

Security0
Repo100
Performance90
Maintainability0

Issues to Review

Prioritized issue groups from the latest Plugin Check scan

1,464 findings

Maintainability

925

13 issue groups

Security

453

10 issue groups

I18n

41

1 issue group

Performance

7

1 issue group

WARNINGMaintainabilityNon-prefixed global variableGlobal variables defined by a theme/plugin should start with the theme/plugin prefix. Found: "$PUT_Example_Settings".388
Category
Maintainability
Occurrences
388
Severity
warning

Sample message

Global variables defined by a theme/plugin should start with the theme/plugin prefix. Found: "$PUT_Example_Settings".

WARNINGSecurityNonce verification recommendedProcessing form data without nonce verification.242
Category
Security
Occurrences
242
Severity
warning

Sample message

Processing form data without nonce verification.

WARNINGMaintainabilityNon-prefixed hook nameHook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "'tf_' . $action . '_created_' . $this->optionNamespace".132
Category
Maintainability
Occurrences
132
Severity
warning

Sample message

Hook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "'tf_' . $action . '_created_' . $this->optionNamespace".

WARNINGSecurityMissing nonce verificationProcessing form data without nonce verification.128
Category
Security
Occurrences
128
Severity
warning

Sample message

Processing form data without nonce verification.

WARNINGMaintainabilityNon-prefixed classClasses declared by a theme/plugin should start with the theme/plugin prefix. Found: "AS_Admin_Notices".83
Category
Maintainability
Occurrences
83
Severity
warning

Sample message

Classes declared by a theme/plugin should start with the theme/plugin prefix. Found: "AS_Admin_Notices".

ERRORMaintainabilitywp function not compatible with requires wpFunction "get_avatar_url()" requires WordPress 4.2.0, but your plugin minimum supported version is WordPress 4.0.0.81
Category
Maintainability
Occurrences
81
Severity
error

Sample message

Function "get_avatar_url()" requires WordPress 4.2.0, but your plugin minimum supported version is WordPress 4.0.0.

ERRORMaintainabilityMissing direct file access protectionPHP file should prevent direct access. Add a check like: if ( ! defined( 'ABSPATH' ) ) exit;75
Category
Maintainability
Occurrences
75
Severity
error

Sample message

PHP file should prevent direct access. Add a check like: if ( ! defined( 'ABSPATH' ) ) exit;

WARNINGMaintainabilityNon-prefixed functionFunctions declared in the global namespace by a theme/plugin should start with the theme/plugin prefix. Found: "RDNC".48
Category
Maintainability
Occurrences
48
Severity
warning

Sample message

Functions declared in the global namespace by a theme/plugin should start with the theme/plugin prefix. Found: "RDNC".

ERRORI18nNon Singular String Literal TextThe $text parameter must be a single text string literal. Found: $as_label_for_agent_singular41
Category
I18n
Occurrences
41
Severity
error

Sample message

The $text parameter must be a single text string literal. Found: $as_label_for_agent_singular

WARNINGMaintainabilityNot In FooterIn footer ($in_footer) is not set explicitly wp_enqueue_script; It is recommended to load scripts in the footer. Please set this value to `true` to load it in the footer, or explicitly `false` if it should be loaded in the header.34
Category
Maintainability
Occurrences
34
Severity
warning

Sample message

In footer ($in_footer) is not set explicitly wp_enqueue_script; It is recommended to load scripts in the footer. Please set this value to `true` to load it in the footer, or explicitly `false` if it should be loaded in the header.

Show 15 more
WARNINGMaintainabilityDirect Query24
Category
Maintainability
Occurrences
24
Severity
warning

Sample message

Use of a direct database call is discouraged.

WARNINGMaintainabilityNo Caching24
Category
Maintainability
Occurrences
24
Severity
warning

Sample message

Direct database call without caching detected. Consider using wp_cache_get() / wp_cache_set() or wp_cache_delete().

WARNINGSecurityInterpolated SQL is not prepared19
Category
Security
Occurrences
19
Severity
warning

Sample message

Use placeholders and $wpdb->prepare(); found interpolated variable $ids at "SELECT * FROM $wpdb->users WHERE ID IN ('$ids')"

WARNINGSecuritywp redirect wp redirect18
Category
Security
Occurrences
18
Severity
warning

Sample message

wp_redirect() found. Using wp_safe_redirect(), along with the "allowed_redirect_hosts" filter if needed, can help avoid any chances of malicious redirects within code. It is also important to remember to call exit() after a redirect so that no other unwanted code is executed.

WARNINGMaintainabilityMissing Version17
Category
Maintainability
Occurrences
17
Severity
warning

Sample message

Resource version not set in call to wp_enqueue_script(). This means new versions of the script may not always be loaded due to browser caching.

ERRORSecurityOutput is not escaped16
Category
Security
Occurrences
16
Severity
error

Sample message

All output should be run through an escaping function (see the Security sections in the WordPress Developer Handbooks), found '$consent_name'.

WARNINGMaintainabilityNon-prefixed constant10
Category
Maintainability
Occurrences
10
Severity
warning

Sample message

Global constants defined by a theme/plugin should start with the theme/plugin prefix. Found: "AS_API_PATH".

WARNINGSecurityUnquoted Complex Placeholder8
Category
Security
Occurrences
8
Severity
warning

Sample message

Complex placeholders used for values in the query string in $wpdb->prepare() will NOT be quoted automagically. Found: %1$s.

WARNINGPerformancePost Not In exclude7
Category
Performance
Occurrences
7
Severity
warning

Sample message

Using exclusionary parameters, like exclude, in calls to get_posts() should be done with caution, see https://wpvip.com/documentation/performance-improvements-by-removing-usage-of-post__not_in/ for more information.

ERRORSecurityDatabase parameter is not escaped6
Category
Security
Occurrences
6
Severity
error

Sample message

Unescaped parameter $sql used in $wpdb->get_results()\n$sql assigned unsafely at line 165.

WARNINGSecurityUnfinished Prepare6
Category
Security
Occurrences
6
Severity
warning

Sample message

Replacement variables found, but no valid placeholders found in the query.

WARNINGMaintainabilityslow db query meta query5
Category
Maintainability
Occurrences
5
Severity
warning

Sample message

Detected usage of meta_query, possible slow query.

WARNINGSecurityInput is not sanitized5
Category
Security
Occurrences
5
Severity
warning

Sample message

Detected usage of a non-sanitized input variable: $_FILES[$field_name]

WARNINGSecurityRequest data is not unslashed5
Category
Security
Occurrences
5
Severity
warning

Sample message

$_POST[$this->getOptionNamespace() . '_' . $option->settings['id']] not unslashed before sanitization. Use wp_unslash() or similar

WARNINGMaintainabilityDynamic hook name4
Category
Maintainability
Occurrences
4
Severity
warning

Sample message

Hook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "$field['args']['post_render_action_hook_fe']".

External Connections

Not analyzed yet.

Score History

First score snapshot

v6.3.9

24

Latest

Findings
1,464
Errors
225
Warnings
1,239
Check
2.0.0

Relationship Map

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