The most versatile and feature-rich help desk and support plugin for WordPress. Provide awesome support directly from your WordPress site.
24
Score
225
Errors
1,239
Warnings
+0
Change
Category Scores
Security0
Repo100
Performance90
Maintainability0
Issues to Review
Prioritized issue groups from the latest Plugin Check scan
Maintainability
925
13 issue groups
Security
453
10 issue groups
I18n
41
1 issue group
Performance
7
1 issue group
WARNINGMaintainabilityNon-prefixed global variableGlobal variables defined by a theme/plugin should start with the theme/plugin prefix. Found: "$PUT_Example_Settings".388
- Category
- Maintainability
- Occurrences
- 388
- Severity
- warning
Sample message
Global variables defined by a theme/plugin should start with the theme/plugin prefix. Found: "$PUT_Example_Settings".
WARNINGSecurityNonce verification recommendedProcessing form data without nonce verification.242
- Category
- Security
- Occurrences
- 242
- Severity
- warning
Sample message
Processing form data without nonce verification.
WARNINGMaintainabilityNon-prefixed hook nameHook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "'tf_' . $action . '_created_' . $this->optionNamespace".132
- Category
- Maintainability
- Occurrences
- 132
- Severity
- warning
Sample message
Hook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "'tf_' . $action . '_created_' . $this->optionNamespace".
WARNINGSecurityMissing nonce verificationProcessing form data without nonce verification.128
- Category
- Security
- Occurrences
- 128
- Severity
- warning
Sample message
Processing form data without nonce verification.
WARNINGMaintainabilityNon-prefixed classClasses declared by a theme/plugin should start with the theme/plugin prefix. Found: "AS_Admin_Notices".83
- Category
- Maintainability
- Occurrences
- 83
- Severity
- warning
Sample message
Classes declared by a theme/plugin should start with the theme/plugin prefix. Found: "AS_Admin_Notices".
ERRORMaintainabilitywp function not compatible with requires wpFunction "get_avatar_url()" requires WordPress 4.2.0, but your plugin minimum supported version is WordPress 4.0.0.81
- Category
- Maintainability
- Occurrences
- 81
- Severity
- error
Sample message
Function "get_avatar_url()" requires WordPress 4.2.0, but your plugin minimum supported version is WordPress 4.0.0.
ERRORMaintainabilityMissing direct file access protectionPHP file should prevent direct access. Add a check like: if ( ! defined( 'ABSPATH' ) ) exit;75
- Category
- Maintainability
- Occurrences
- 75
- Severity
- error
Sample message
PHP file should prevent direct access. Add a check like: if ( ! defined( 'ABSPATH' ) ) exit;
WARNINGMaintainabilityNon-prefixed functionFunctions declared in the global namespace by a theme/plugin should start with the theme/plugin prefix. Found: "RDNC".48
- Category
- Maintainability
- Occurrences
- 48
- Severity
- warning
Sample message
Functions declared in the global namespace by a theme/plugin should start with the theme/plugin prefix. Found: "RDNC".
ERRORI18nNon Singular String Literal TextThe $text parameter must be a single text string literal. Found: $as_label_for_agent_singular41
- Category
- I18n
- Occurrences
- 41
- Severity
- error
Sample message
The $text parameter must be a single text string literal. Found: $as_label_for_agent_singular
WARNINGMaintainabilityNot In FooterIn footer ($in_footer) is not set explicitly wp_enqueue_script; It is recommended to load scripts in the footer. Please set this value to `true` to load it in the footer, or explicitly `false` if it should be loaded in the header.34
- Category
- Maintainability
- Occurrences
- 34
- Severity
- warning
Sample message
In footer ($in_footer) is not set explicitly wp_enqueue_script; It is recommended to load scripts in the footer. Please set this value to `true` to load it in the footer, or explicitly `false` if it should be loaded in the header.
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WARNINGMaintainabilityDirect Query24
- Category
- Maintainability
- Occurrences
- 24
- Severity
- warning
Sample message
Use of a direct database call is discouraged.
WARNINGMaintainabilityNo Caching24
- Category
- Maintainability
- Occurrences
- 24
- Severity
- warning
Sample message
Direct database call without caching detected. Consider using wp_cache_get() / wp_cache_set() or wp_cache_delete().
WARNINGSecurityInterpolated SQL is not prepared19
- Category
- Security
- Occurrences
- 19
- Severity
- warning
Sample message
Use placeholders and $wpdb->prepare(); found interpolated variable $ids at "SELECT * FROM $wpdb->users WHERE ID IN ('$ids')"
WARNINGSecuritywp redirect wp redirect18
- Category
- Security
- Occurrences
- 18
- Severity
- warning
Sample message
wp_redirect() found. Using wp_safe_redirect(), along with the "allowed_redirect_hosts" filter if needed, can help avoid any chances of malicious redirects within code. It is also important to remember to call exit() after a redirect so that no other unwanted code is executed.
WARNINGMaintainabilityMissing Version17
- Category
- Maintainability
- Occurrences
- 17
- Severity
- warning
Sample message
Resource version not set in call to wp_enqueue_script(). This means new versions of the script may not always be loaded due to browser caching.
ERRORSecurityOutput is not escaped16
- Category
- Security
- Occurrences
- 16
- Severity
- error
Sample message
All output should be run through an escaping function (see the Security sections in the WordPress Developer Handbooks), found '$consent_name'.
WARNINGMaintainabilityNon-prefixed constant10
- Category
- Maintainability
- Occurrences
- 10
- Severity
- warning
Sample message
Global constants defined by a theme/plugin should start with the theme/plugin prefix. Found: "AS_API_PATH".
WARNINGSecurityUnquoted Complex Placeholder8
- Category
- Security
- Occurrences
- 8
- Severity
- warning
Sample message
Complex placeholders used for values in the query string in $wpdb->prepare() will NOT be quoted automagically. Found: %1$s.
WARNINGPerformancePost Not In exclude7
- Category
- Performance
- Occurrences
- 7
- Severity
- warning
Sample message
Using exclusionary parameters, like exclude, in calls to get_posts() should be done with caution, see https://wpvip.com/documentation/performance-improvements-by-removing-usage-of-post__not_in/ for more information.
ERRORSecurityDatabase parameter is not escaped6
- Category
- Security
- Occurrences
- 6
- Severity
- error
Sample message
Unescaped parameter $sql used in $wpdb->get_results()\n$sql assigned unsafely at line 165.
WARNINGSecurityUnfinished Prepare6
- Category
- Security
- Occurrences
- 6
- Severity
- warning
Sample message
Replacement variables found, but no valid placeholders found in the query.
WARNINGMaintainabilityslow db query meta query5
- Category
- Maintainability
- Occurrences
- 5
- Severity
- warning
Sample message
Detected usage of meta_query, possible slow query.
WARNINGSecurityInput is not sanitized5
- Category
- Security
- Occurrences
- 5
- Severity
- warning
Sample message
Detected usage of a non-sanitized input variable: $_FILES[$field_name]
WARNINGSecurityRequest data is not unslashed5
- Category
- Security
- Occurrences
- 5
- Severity
- warning
Sample message
$_POST[$this->getOptionNamespace() . '_' . $option->settings['id']] not unslashed before sanitization. Use wp_unslash() or similar
WARNINGMaintainabilityDynamic hook name4
- Category
- Maintainability
- Occurrences
- 4
- Severity
- warning
Sample message
Hook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "$field['args']['post_render_action_hook_fe']".
External Connections
Not analyzed yet.
Score History
First score snapshot
v6.3.9
24
Latest
- Findings
- 1,464
- Errors
- 225
- Warnings
- 1,239
- Check
- 2.0.0
| Scan | Score | Findings | Errors | Warnings | Plugin | Check |
|---|---|---|---|---|---|---|
| Latest | 24 | 1,464 | 225 | 1,239 | v6.3.9 | 2.0.0 |
Relationship Map
Author, categories, issues, domains, and nearby plugins.
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Author
Issue
Non-prefixed global variable388 findingsNonce verification recommended242 findingsNon-prefixed hook name132 findingsMissing nonce verification128 findingsNon-prefixed class83 findingswp function not compatible with requires wp81 findingsMissing direct file access protection75 findingsNon-prefixed function48 findings
Related
Display PHP Version96 scoreWP Debugging99 scoreContact Form 769 scoreElementor Website Builder – more than just a page builder39 scoreYoast SEO – Advanced SEO with real-time guidance and built-in AI24 scoreWooCommerce21 scoreAkismet Anti-spam: Spam Protection35 scoreLiteSpeed Cache35 scoreAll-in-One WP Migration and Backup34 scorebbPress21 scoreFluent Support – Helpdesk & Customer Support Ticket System26 scoreSupportCandy – AI Customer Support Ticket System & Live Chatbot Agent25 scoreJS Help Desk – AI-Powered Support & Ticketing System40 scoreJotform – AI Chatbot85 score
Author
Issue
Non-prefixed global variable388 findingsNonce verification recommended242 findingsNon-prefixed hook name132 findingsMissing nonce verification128 findingsNon-prefixed class83 findingswp function not compatible with requires wp81 findingsMissing direct file access protection75 findingsNon-prefixed function48 findings
Related
Display PHP Version96 scoreWP Debugging99 scoreContact Form 769 scoreElementor Website Builder – more than just a page builder39 scoreYoast SEO – Advanced SEO with real-time guidance and built-in AI24 scoreWooCommerce21 scoreAkismet Anti-spam: Spam Protection35 scoreLiteSpeed Cache35 scoreAll-in-One WP Migration and Backup34 scorebbPress21 scoreFluent Support – Helpdesk & Customer Support Ticket System26 scoreSupportCandy – AI Customer Support Ticket System & Live Chatbot Agent25 scoreJS Help Desk – AI-Powered Support & Ticketing System40 scoreJotform – AI Chatbot85 score
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