Professional, beautiful, complete and powerful help desk & support system for WordPress.
33
Score
19
Errors
450
Warnings
-7
Change
Category Scores
Security0
Repo97
Performance95
Maintainability46
Issues to Review
Prioritized issue groups from the latest Plugin Check scan
Security
348
7 issue groups
Maintainability
108
16 issue groups
Performance
5
1 issue group
I18n
1
1 issue group
WARNINGSecurityMissing nonce verificationProcessing form data without nonce verification.96
- Category
- Security
- Occurrences
- 96
- Severity
- warning
Sample message
Processing form data without nonce verification.
WARNINGSecurityInput is not sanitizedDetected usage of a non-sanitized input variable: $_COOKIE['_wpjshd_session_']91
- Category
- Security
- Occurrences
- 91
- Severity
- warning
Sample message
Detected usage of a non-sanitized input variable: $_COOKIE['_wpjshd_session_']
WARNINGSecurityRequest data is not unslashed$_COOKIE['_wpjshd_session_'] not unslashed before sanitization. Use wp_unslash() or similar63
- Category
- Security
- Occurrences
- 63
- Severity
- warning
Sample message
$_COOKIE['_wpjshd_session_'] not unslashed before sanitization. Use wp_unslash() or similar
WARNINGSecurityInput is not validatedDetected usage of a possibly undefined superglobal array index: $_FILES[$jsst_field]['error']. Check that the array index exists before using it.58
- Category
- Security
- Occurrences
- 58
- Severity
- warning
Sample message
Detected usage of a possibly undefined superglobal array index: $_FILES[$jsst_field]['error']. Check that the array index exists before using it.
WARNINGMaintainabilityNon-prefixed global variableGlobal variables defined by a theme/plugin should start with the theme/plugin prefix. Found: "$active_flag".55
- Category
- Maintainability
- Occurrences
- 55
- Severity
- warning
Sample message
Global variables defined by a theme/plugin should start with the theme/plugin prefix. Found: "$active_flag".
WARNINGSecurityNonce verification recommendedProcessing form data without nonce verification.37
- Category
- Security
- Occurrences
- 37
- Severity
- warning
Sample message
Processing form data without nonce verification.
WARNINGMaintainabilityNon-prefixed hook nameHook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "cm_theme_colors".13
- Category
- Maintainability
- Occurrences
- 13
- Severity
- warning
Sample message
Hook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "cm_theme_colors".
ERRORMaintainabilityfile system operations fcloseFile operations should use WP_Filesystem methods instead of direct PHP filesystem calls. Found: fclose().7
- Category
- Maintainability
- Occurrences
- 7
- Severity
- error
Sample message
File operations should use WP_Filesystem methods instead of direct PHP filesystem calls. Found: fclose().
WARNINGMaintainabilityDirect QueryUse of a direct database call is discouraged.6
- Category
- Maintainability
- Occurrences
- 6
- Severity
- warning
Sample message
Use of a direct database call is discouraged.
WARNINGMaintainabilityNo CachingDirect database call without caching detected. Consider using wp_cache_get() / wp_cache_set() or wp_cache_delete().6
- Category
- Maintainability
- Occurrences
- 6
- Severity
- warning
Sample message
Direct database call without caching detected. Consider using wp_cache_get() / wp_cache_set() or wp_cache_delete().
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WARNINGPerformancePost Not In exclude5
- Category
- Performance
- Occurrences
- 5
- Severity
- warning
Sample message
Using exclusionary parameters, like exclude, in calls to get_posts() should be done with caution, see https://docs.wpvip.com/databases/optimize-queries/using-post__not_in/ for more information.
WARNINGMaintainabilityerror log error log4
- Category
- Maintainability
- Occurrences
- 4
- Severity
- warning
Sample message
error_log() found. Debug code should not normally be used in production.
WARNINGMaintainabilityDiscouraged PHP function3
- Category
- Maintainability
- Occurrences
- 3
- Severity
- warning
Sample message
The use of function set_time_limit() is discouraged
ERRORMaintainabilityfile system operations fopen3
- Category
- Maintainability
- Occurrences
- 3
- Severity
- error
Sample message
File operations should use WP_Filesystem methods instead of direct PHP filesystem calls. Found: fopen().
ERRORMaintainabilityfile system operations fwrite3
- Category
- Maintainability
- Occurrences
- 3
- Severity
- error
Sample message
File operations should use WP_Filesystem methods instead of direct PHP filesystem calls. Found: fwrite().
WARNINGSecurityDatabase parameter is not escaped2
- Category
- Security
- Occurrences
- 2
- Severity
- warning
Sample message
Unescaped parameter $jsst_table used in $wpdb->get_var()\n$jsst_table assigned unsafely at line 162.
WARNINGMaintainabilityNon-prefixed constant2
- Category
- Maintainability
- Occurrences
- 2
- Severity
- warning
Sample message
Global constants defined by a theme/plugin should start with the theme/plugin prefix. Found: "WP_ADMIN".
WARNINGMaintainabilityDirect Integration1
- Category
- Maintainability
- Occurrences
- 1
- Severity
- warning
Sample message
Direct integration with a third-party AI provider (api.anthropic.com) detected. Consider the WordPress AI Client (wp_ai_client_prompt()) introduced in WordPress 7.0.
WARNINGI18nDiscouraged text-domain loading1
- Category
- I18n
- Occurrences
- 1
- Severity
- warning
Sample message
load_plugin_textdomain() has been discouraged since WordPress version 4.6. When your plugin is hosted on WordPress.org, you no longer need to manually include this function call for translations under your plugin slug. WordPress will automatically load the translations for you as needed.
ERRORMaintainabilityOffloaded Content1
- Category
- Maintainability
- Occurrences
- 1
- Severity
- error
Sample message
Found call to wp_enqueue_script() with external resource. Offloading scripts to your servers or any remote service is disallowed.
ERRORMaintainabilityOffloaded Content1
- Category
- Maintainability
- Occurrences
- 1
- Severity
- error
Sample message
Offloading images, js, css, and other scripts to your servers or any remote service is disallowed.
WARNINGMaintainabilitySchema Change1
- Category
- Maintainability
- Occurrences
- 1
- Severity
- warning
Sample message
Attempting a database schema change is discouraged.
WARNINGSecurityInterpolated SQL is not prepared1
- Category
- Security
- Occurrences
- 1
- Severity
- warning
Sample message
Use placeholders and $wpdb->prepare(); found interpolated variable {$jsst_tablename} at "DROP TABLE IF EXISTS `{$jsst_tablename}`"
WARNINGMaintainabilityDynamic hook name1
- Category
- Maintainability
- Occurrences
- 1
- Severity
- warning
Sample message
Hook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "$jsst_job->hook".
WARNINGMaintainabilityNon-prefixed class1
- Category
- Maintainability
- Occurrences
- 1
- Severity
- warning
Sample message
Classes declared by a theme/plugin should start with the theme/plugin prefix. Found: "JS_SUPPORTTICKETUpdater".
External Connections
Potential connections found in static code analysis.
Outbound calls
287
External assets
5
Incoming endpoints
8
Notable Domains
jshelpdesk.com52 · outbound
tailwindcss.com14 · outbound
gstatic.com13 · outbound
gstatic.cn9 · outbound
youtube.com5 · outbound
jqueryui.com3 · outbound
Platform / Reference Domains
w3.org148 · platform/reference
github.com8 · platform/reference
gnu.org2 · platform/reference
wordpress.org1 · platform/reference
External Asset Domains
google.com10 · asset + outbound
challenges.cloudflare.com2 · asset + outbound
fonts.googleapis.com1 · asset
js.hcaptcha.com1 · asset
Incoming Endpoints
wp_ajax_nopriv_jsticket_ajaxpublic
wp_ajax
Admin AJAX endpoints7
wp_ajax_jsst_discard_draftauthenticated
wp_ajax
wp_ajax_jsst_dismiss_merged_noticeauthenticated
wp_ajax
wp_ajax_jsst_presenceauthenticated
wp_ajax
wp_ajax_jsst_save_draftauthenticated
wp_ajax
wp_ajax_jsst_set_dashboard_rangeauthenticated
wp_ajax
wp_ajax_jsticket_ajaxauthenticated
wp_ajax
wp_ajax_save_dashboard_preferencesauthenticated
wp_ajax
Score History
7 score snapshots
v4.0.0
33
Latest
- Findings
- 469
- Errors
- 19
- Warnings
- 450
- Check
- 2.1.0
v3.1.7
40
Score
- Findings
- 404
- Errors
- 0
- Warnings
- 404
- Check
- 2.0.0
| Scan | Score | Findings | Errors | Warnings | Plugin | Check |
|---|---|---|---|---|---|---|
| Latest | 33 | 469 | 19 | 450 | v4.0.0 | 2.1.0 |
| 40 | 404 | 0 | 404 | v3.1.7 | 2.0.0 |
Relationship Map
Author, categories, issues, domains, and nearby plugins.
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Relationship links
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