Professional, beautiful, complete and powerful help desk & support system for WordPress.
40
Score
0
Errors
404
Warnings
+3
Change
Category Scores
Security0
Repo100
Performance95
Maintainability79
Issues to Review
Prioritized issue groups from the latest Plugin Check scan
Security
320
7 issue groups
Maintainability
78
7 issue groups
Performance
5
1 issue group
I18n
1
1 issue group
WARNINGSecurityMissing nonce verificationProcessing form data without nonce verification.97
- Category
- Security
- Occurrences
- 97
- Severity
- warning
Sample message
Processing form data without nonce verification.
WARNINGSecurityInput is not sanitizedDetected usage of a non-sanitized input variable: $_COOKIE['_wpjshd_session_']81
- Category
- Security
- Occurrences
- 81
- Severity
- warning
Sample message
Detected usage of a non-sanitized input variable: $_COOKIE['_wpjshd_session_']
WARNINGSecurityInput is not validatedDetected usage of a possibly undefined superglobal array index: $_FILES[$jsst_field]['error']. Check that the array index exists before using it.59
- Category
- Security
- Occurrences
- 59
- Severity
- warning
Sample message
Detected usage of a possibly undefined superglobal array index: $_FILES[$jsst_field]['error']. Check that the array index exists before using it.
WARNINGMaintainabilityNon-prefixed global variableGlobal variables defined by a theme/plugin should start with the theme/plugin prefix. Found: "$active_flag".55
- Category
- Maintainability
- Occurrences
- 55
- Severity
- warning
Sample message
Global variables defined by a theme/plugin should start with the theme/plugin prefix. Found: "$active_flag".
WARNINGSecurityRequest data is not unslashed$_COOKIE['_wpjshd_session_'] not unslashed before sanitization. Use wp_unslash() or similar54
- Category
- Security
- Occurrences
- 54
- Severity
- warning
Sample message
$_COOKIE['_wpjshd_session_'] not unslashed before sanitization. Use wp_unslash() or similar
WARNINGSecurityNonce verification recommendedProcessing form data without nonce verification.27
- Category
- Security
- Occurrences
- 27
- Severity
- warning
Sample message
Processing form data without nonce verification.
WARNINGMaintainabilityNon-prefixed hook nameHook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "cm_theme_colors".12
- Category
- Maintainability
- Occurrences
- 12
- Severity
- warning
Sample message
Hook names invoked by a theme/plugin should start with the theme/plugin prefix. Found: "cm_theme_colors".
WARNINGPerformancePost Not In excludeUsing exclusionary parameters, like exclude, in calls to get_posts() should be done with caution, see https://wpvip.com/documentation/performance-improvements-by-removing-usage-of-post__not_in/ for more information.5
- Category
- Performance
- Occurrences
- 5
- Severity
- warning
Sample message
Using exclusionary parameters, like exclude, in calls to get_posts() should be done with caution, see https://wpvip.com/documentation/performance-improvements-by-removing-usage-of-post__not_in/ for more information.
WARNINGMaintainabilityDirect QueryUse of a direct database call is discouraged.3
- Category
- Maintainability
- Occurrences
- 3
- Severity
- warning
Sample message
Use of a direct database call is discouraged.
WARNINGMaintainabilityNo CachingDirect database call without caching detected. Consider using wp_cache_get() / wp_cache_set() or wp_cache_delete().3
- Category
- Maintainability
- Occurrences
- 3
- Severity
- warning
Sample message
Direct database call without caching detected. Consider using wp_cache_get() / wp_cache_set() or wp_cache_delete().
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WARNINGMaintainabilitySchema Change2
- Category
- Maintainability
- Occurrences
- 2
- Severity
- warning
Sample message
Attempting a database schema change is discouraged.
WARNINGMaintainabilityNon-prefixed constant2
- Category
- Maintainability
- Occurrences
- 2
- Severity
- warning
Sample message
Global constants defined by a theme/plugin should start with the theme/plugin prefix. Found: "WP_ADMIN".
WARNINGI18nDiscouraged text-domain loading1
- Category
- I18n
- Occurrences
- 1
- Severity
- warning
Sample message
load_plugin_textdomain() has been discouraged since WordPress version 4.6. When your plugin is hosted on WordPress.org, you no longer need to manually include this function call for translations under your plugin slug. WordPress will automatically load the translations for you as needed.
WARNINGSecurityDatabase parameter is not escaped1
- Category
- Security
- Occurrences
- 1
- Severity
- warning
Sample message
Unescaped parameter $jsst_tablename used in $wpdb->query()
WARNINGSecurityInterpolated SQL is not prepared1
- Category
- Security
- Occurrences
- 1
- Severity
- warning
Sample message
Use placeholders and $wpdb->prepare(); found interpolated variable {$jsst_tablename} at "DROP TABLE IF EXISTS `{$jsst_tablename}`"
WARNINGMaintainabilityNon-prefixed class1
- Category
- Maintainability
- Occurrences
- 1
- Severity
- warning
Sample message
Classes declared by a theme/plugin should start with the theme/plugin prefix. Found: "JS_SUPPORTTICKETUpdater".
External Connections
Potential connections found in static code analysis.
Outbound calls
296
External assets
1
Incoming endpoints
3
Notable Domains
jshelpdesk.com62 · outbound
tailwindcss.com14 · outbound
gstatic.com13 · outbound
gstatic.cn9 · outbound
google.com5 · outbound
youtube.com4 · outbound
Platform / Reference Domains
w3.org154 · platform/reference
github.com8 · platform/reference
gnu.org2 · platform/reference
wordpress.org1 · platform/reference
External Asset Domains
fonts.googleapis.com1 · asset
Incoming Endpoints
wp_ajax_nopriv_jsticket_ajaxpublic
wp_ajax
Admin AJAX endpoints2
wp_ajax_jsticket_ajaxauthenticated
wp_ajax
wp_ajax_save_dashboard_preferencesauthenticated
wp_ajax
Score History
5 score snapshots
v3.1.6
40
Latest
- Findings
- 404
- Errors
- 0
- Warnings
- 404
- Check
- 2.0.0
v3.1.5
37
Score
- Findings
- 423
- Errors
- 17
- Warnings
- 406
- Check
- 2.0.0
| Scan | Score | Findings | Errors | Warnings | Plugin | Check |
|---|---|---|---|---|---|---|
| Latest | 40 | 404 | 0 | 404 | v3.1.6 | 2.0.0 |
| 37 | 423 | 17 | 406 | v3.1.5 | 2.0.0 |
Relationship Map
Author, categories, issues, domains, and nearby plugins.
Loading map
PluginAuthorCategoryIssueDomainRelated
Relationship links
Author
Category
Issue
Domain
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Author
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Jotform – AI Chatbot85 scoreMajestic Support – The Leading-Edge Help Desk & Customer Support Plugin38 scoreSupport Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System100 scoreContact Form 769 scoreWooCommerce21 scoreAll-in-One WP Migration and Backup34 scoreSite Kit by Google – Analytics, Search Console, AdSense, Speed25 scoreWordfence Security – Firewall, Malware Scan, and Login Security21 scoreYoast SEO – Advanced SEO with real-time guidance and built-in AI24 scoreAkismet Anti-spam: Spam Protection35 scoreFluent Support – Helpdesk & Customer Support Ticket System26 scoreSupportCandy – AI Customer Support Ticket System & Live Chatbot Agent25 scoreAwesome Support – WordPress HelpDesk & Support Plugin24 scoreLime Connect (formerly Userlike) – WordPress Live Chat plugin65 score
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